HKT Teleservices

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About HKT Teleservices

HKT Teleservices is a premier business process outsourcing provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines and Panama.

What HKT Teleservices offers its clients

We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages.

How HKT Teleservices outshines the competition

HKT Teleservices has more than 20 years of experience in running contact centers and business process outsourcing programs, operating over 10,000 seats across Asia and the Americas. HKT Teleservices helps companies – large and small, local and multinational – to provide end-to-end total BPO solutions in a broad range of languages in the Philippines.

HKT Teleservices company structure

HKT Teleservices is an operating subsidiary of HKT, which is majority-owned by PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses.

Sample highlight service offering of HKT Teleservices

Rates from $15 – $17 for Customer Service; $18 – $20 for Sales, Technical Support, etc. Multi-lingual Support from $18 to $28; Seat Leasing with Facility Management at $550 per month. With end-to-end solution and process development from Recruitment to Deployment and Performance Management.

HKT Teleservices Contact Info


Year started trading: N/A

Current Seat Capacity: 1200

Sites in the Philippines: 1

Main Philippines site: Manila (NCR)

Service Provision: Full service BPO, Seat leasing BPO, Call center, Outsource consultancy

Primary Client Countries: USA, United Kingdom, Asia

Size of your BPO: Medium

Price positioning: Other, Flexible and competitive pricing range depending on complexity, scope and function, skills and proficiency required per product or client

Typical client size: 10

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