HKT Teleservices is a premier business process outsourcing provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines and Panama.
We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages.
HKT Teleservices has more than 20 years of experience in running contact centers and business process outsourcing programs, operating over 10,000 seats across Asia and the Americas. HKT Teleservices helps companies – large and small, local and multinational – to provide end-to-end total BPO solutions in a broad range of languages in the Philippines.
HKT Teleservices is an operating subsidiary of HKT, which is majority-owned by PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses.
Rates from $15 – $17 for Customer Service; $18 – $20 for Sales, Technical Support, etc. Multi-lingual Support from $18 to $28; Seat Leasing with Facility Management at $550 per month. With end-to-end solution and process development from Recruitment to Deployment and Performance Management.
Year started trading: N/A
Current Seat Capacity: 1200
Sites in the Philippines: 1
Main Philippines site: Manila (NCR)
Service Provision: Full service BPO, Seat leasing BPO, Call center, Outsource consultancy
Primary Client Countries: USA, United Kingdom, Asia
Size of your BPO: Medium
Price positioning: Other, Flexible and competitive pricing range depending on complexity, scope and function, skills and proficiency required per product or client
Typical client size: 10
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