Overview
401 N Michigan Ave, 30350, Chicago, Illinois
private
4000
20,000,000
Details
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https://hugoinc.com/
About Hugo: Review and comparison
Hugo is an offshoring solutions provider founded in 2017 in Chicago, Illinois.
This premier BPO’s mission is to deliver unparalleled Business Process Outsourcing (BPO) services by harnessing exceptional talents in Africa. It empowers Africa’s university-educated youth with the skills needed for success in the digital economy.
Hugo helps growing companies build highly skilled and lasting offshoring teams. On average, its clients have maintained partnerships with the same teams for over 3.5 years and counting, a testament to the lasting bonds the firm cultivates.
Providing reliable remote teams and nurturing them over the years is Hugo’s key to fostering the kind of camaraderie that drives collective progress.
Hugo Outsourcing
Hugo caters to the needs of global tech and media giants, specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions.
Its work culture blends the innovation of Silicon Valley with the vibrancy of ECOWAS, incorporating both English and French languages.
Hugo prides itself on having smart, dynamic, ambitious, and driven management that aims to excel for its clients and people.
Hugo’s BPO services and pricings
Hugo’s featured solutions are divided into four categories:
Customer support
Client services
- General customer service
- Inbound/outbound
- Billing support
- Travel assistance
- Healthcare & Insurance claims
Digital support
- Chat
- SMS
- Social Media
- In-App Messaging
Platform support
- Inbound fraud review and response
- User account management
- Digital merchandising
- Content updates & optimization
- Brand support
- Order fulfillment
- Language translation
Digital operations
Platform growth
- Inbound lead review and response
- User account management
- Digital merchandising
- Content updates & optimization
- Brand support
- Order fulfillment
- Language translation
Safety
- Fraud detection
- Inbound fraud review and response
- Continuous due diligence
- Chargebacks & disputes
- Claims management
Sales support
- Top-of-the-funnel lead generation
- Lead research, qualification, and enrichment
- Outbound campaign management (email, social, SMS)
- Scheduling appointments & demos
- Data & CRM management
- Market intelligence
Trust & safety
Content
- Content publishing & review
- User-generated content moderation
- Monitor user reviews
Safety
- Social listening
- Crisis management
- User-generated content moderation
- GenAI moderation
- Live chat, audio, video, and broadcast moderation
- Audience, messaging & sentiment tagging
Creators & affiliates
- Sourcing creators
- Vetting brand fit
- Audience demographics analysis
- Audience psychographics analysis
- Inbound/outbound lead management
- Campaign management & reporting
Data & AI
Generative AI
- Response fine-tuning & iterative feedback
- Outlier detection
- Domain adaptation
- Conditional labeling
- Data collection & preprocessing
Computer vision
- Key-points & landmark annotation
- Bounding boxes
- Polygon, polyline, ellipses
- Semantic segmentation
- Object detection & recognition
- 3D point clouds & LIDAR
Natural language processing
- Sentiment analysis
- Named entity annotation
- Taxonomy & relevance ranking
- Speech-to-text transcription
- Text classification
- Relation detection
Hugo’s pricing
Hugo offers competitive pricing based on industry standards and labor hours. For specific cases, it can adjust its service fees according to the amount of data you need annotated.
Additionally, it also provides discounts for extended contracts and large orders.
Contact Hugo today to learn more about its pricing structure and take advantage of its free 30-day trial!
How Hugo outshines its competition
With a workforce of over 3,800 seasoned professionals hailing from diverse backgrounds across the globe, Hugo brings a wealth of expertise to every project.
This third-party services firm’s remarkable 98% retention rate speaks volumes about the satisfaction and loyalty of its team members.
Moreover, it is fully committed to diversity and inclusion, as 65% of its workforce comprises highly experienced female specialists.
The blend of talent, retention, and diversity enables Hugo to deliver unmatched quality and innovation in every endeavor, setting it apart as an industry leader.
Key executives
Orinola Gbadebo-Smith (Chief Executive)
As the Chief Executive of Hugo since June 2018, Orinola Gbadebo-Smith has steered the company with visionary leadership and strategic acumen.
With his dedication to excellence and commitment to empowering teams, he continues to lead Hugo toward a future of continued growth and impact in the global business landscape.
Hugo reviews and comparisons
Hugo is an innovative BPO solutions provider in Chicago, Illinois.
While we currently do not have any reviews for Hugo, we suggest comparing the firm to other BPO providers in the US and Africa.
Hugo’s contact information
Hugo’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information: