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iFIVE Global

4.2/5 • Glassdoor rating

Overview

Save up to 70% or more on staffing costs.

Are you looking for ways to streamline your operations, reduce overhead expenses, and increase your bottom line without breaking the bank? Look no further than iFIVE Global.

We don’t just settle for individuals who will “fill a seat.” Our priority is to connect you with top-tier professionals who are dedicated to your success and will consistently exceed expectations. Beyond administrative, back-office and business process outsourcing (BPO) support, our expertise lies in creating industry-specific teams.

Whether you need intake specialists, IT support, accounting, telehealth support, or sales and marketing experts, iFIVE Global excels in sourcing diverse, essential roles for any organization.

In today’s business landscape, employers face relentless turnover and escalating labor costs. Win the war for talent with our comprehensive staffing solutions. Let us help you achieve the ambitious KPIs you’ve set for your organization.

What iFIVE Global offers its clients

iFIVE Global Customers Grow:
The average iFIVE customer grows their headcount by over 300% within the first year. This speaks well of our culture within both the client engagement team and the operations teams. Everything at iFIVE works together to support the connection between the customer and their iFIVE team, a relationship that can have a transformative effect on our clients.

Scaling with Offshore Talent, Our Own Growth Story:
Utilizing offshore staffing was the power behind our own success. As a result of iFIVE's leadership having been on both the customer and vendor side of the offshoring journey, clients have the advantage of working with an outstanding team of specialists and administrators who know what it takes to build a successful team in the Philippines and is devoted to assuring the client will have the best possible experience.

iFIVE is Technology Forward:
We are investing heavily in AI-based technologies, both internal and customer-facing. Our web portal iNteract will serve as a “home base” for our clients, providing insight into team performance, and streamlined hiring, and act as the springboard for integrated AI applications that will allow your team to continuously improve quality, performance, and efficiency for years to come.

How iFIVE Global outshines the competition

At iFIVE Global, we help your organization thrive in today’s competitive landscape by addressing your staffing and attrition challenges, all while delivering significant cost savings and efficiency gains. Central to our success is our staff, all committed to the growth of your business.

Our commitment to Ethical Outsourcing – cultivating a supportive and safe environment for our employees – is integral to our identity.

We don't just offer services to our clients; we build partnerships based on a shared vision where employee advocacy is paramount. This ensures a workspace that is not only productive for our clients, but also nurturing and empowering for our staff.

Unlike organizations that prioritize profit margins over their employees' well-being, we recognize that a thriving workplace starts with people who are valued and supported. We prioritize our employees’ needs, aspirations, physical and mental health, and overall happiness as foundational to our mission and to our client’s business objectives.

iFIVE Global company structure

iFIVE Global is a BPO owned by two business executives and is headquartered in Claremont, California.

The company was formed based on the executives' personal experience utilizing outsourced staff. With knowledge regarding the profound impact outsourcing offers to the growth and cost savings of a company, and with the vision of enhancing outsourcing's benefits to customers, they started iFIVE in 2018 and grew the company to more than 1000+ staff members today.

Headquarters

415 W. Foothill Blvd., Ste. PH1, 91711, Claremont, California

Public or Private

private

Seats or staff

2000+

Revenue

$5M - $10M

Industries
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Digital Marketing
  • Financial Services
  • Healthcare
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Others
  • Real Estate
  • Recruiting Staffing
  • Software Tech/IT
  • Tech support
  • Travel

Details

Executive

Heather Kurkierewicz, Sr. Vice President Co-Founder

Year Founded

07/01/2018

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Back Office Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

213 584 1016

https://ifiveglobal.com/


About iFIVE Global: Review and comparison

iFive Global was founded in 2018 to provide high-quality, client-focused offshore staffing solutions to numerous industries that includes legal, medical, real estate, accounting industries and beyond. 

Businesses of all sizes across the United States trust this company’s Philippine-based workforce as cost-cutting, outsource solutions for staffing, productivity, and growth.

iFive Global offers high quality labor solutions for the digital age. The complete offshore staffing services they provide enable businesses to realize their full potential by leveraging the power of remote personnel. 

iFive Global provides companies easy access to a highly-trained worldwide workforce due to its innovative business model – levering technology, data security, and talent acquisition methods. 

iFIVE Global Outsourcing

Designed by top executives with over 40 years of combined expertise in process engineering, iFive Global offers full-service BPO and outsource solutions prepared to fuel your company’s expansion.

iFive Global supports its customers through numerous roles, such as case management, patient intake, virtual assistants, record retrieval, medical e-filing, and customer service, drawing on its management team’s decades of expertise in these fast-paced sectors.

iFIVE Global’s BPO services and pricings

Here are the primary services offered by iFive Global:

  • Back office – We specialize in producing high-performance back-office teams. We identify tasks and processes that can be refined, expanded, and executed. Your outsourced Philippine team seamlessly becomes an extension of your staff. 
  • Case management – iFive Global case managers can assist you with optimizing client services so that your caseloads are correctly handled. They successfully guide caseloads through your business procedures. 
  • Customer service – iFive delivers a compelling value proposition for hosting your multi-channel customer service teams. iFive helps companies build a cohesive customer experience with a streamlined omnichannel customer support system that improves overall customer satisfaction. We strive to improve our client’s customer journey at every touchpoint with effective and efficient customer service support that builds a positive customer experience.
  • Intake specialist – iFive Global delivers high-quality intake experts with professional services available 24/7 — ensuring you never lose a potential client.
  • Virtual assistants – From managing your phone calls to sending texts, iFive’s virtual assistants can support your role’s requirements. Highly skilled and detail-oriented, our team allows you to save time and money so you can focus on your business’s growth.   
  • Legal staffing – iFive Global is the legal outsourcing partner for numerous law firms. Their staffing solutions help firms of all sizes develop a dedicated outsourced team of legal-industry support professionals.

iFive Global’s pricing

Since the cost of iFive Global’s services depends on the exact services ordered, it is not publicly known. However, they offer a free quotation by supplying more details about your business’s requirements.

Contact iFive’s customer service to know more about their services.

How iFIVE Global outshines its competition

What distinguishes iFive Global from the competition? iFive Global aims to stand out in a sea of anonymous companies for its clients and staff.

It ensures to live up to its five “I’s” as the center of its mission:

  • Integrity – everything iFive Global does must be built on integrity and trust. Upholding this ideal is honoring the confidence clients have placed in them. They must be honest in their job and with one another.
  • Innovation – every action iFive Global does must be innovative. This business holds the opinion that the world needs innovators, not copycats. In the manner in which this business develops solutions, engages with its clients, and forges bonds with its staff.
  • Information – at iFive Global, they believe in giving clients the essential knowledge they require to succeed. iFive Global will be successful if it focuses on making its clients grow.
  • Intelligence – without a guide, information is meaningless, and iFive Global will supply business intelligence to show its clients the value of their data.
  • Insight – this corporation sees clarity in the data, and it is in that clarity that the business sees potential in providing greater support for its clients.

Key executives

Heather Kurkierewicz (Sr. Vice President Co-Founder)

Heather is a business leader well-versed in executing operational efficiency, revenue management, growth strategies, and executive coaching. 

She has spent decades aligning internal teams, procedures, business technology & data security, and developing scorecards to make data-driven choices that foster confidence with clients and facilitate smooth client migrations.

iFIVE Global reviews and comparisons

iFive Global is a BPO solutions provider with 1000+ support professionals located in two offices within the Philippines. The company is headquartered in Claremont, California. 

iFIVE Global’s contact information

iFIVE Global’s main headquarters is located in:

415 W. Foothill Blvd., Ste. PH1, 91711, Claremont, California

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 213 584 1016.

References

iFIVE Global news, podcast & articles

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iFIVE Global videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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