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Innovature BPO

3.6/5 • Glassdoor rating

Overview

Innovature BPO (Innovature Consulting Company Limited) is a Vietnam-based diverse, qualified and dedicated team that works 24 hours per day to help clients in North America, Canada, Australia and Asia-Pacific expand their global footprints with our Business Process Outsourcing (BPO) Services.

What Innovature BPO offers its clients

We rank among Vietnam’s top pioneering BPO Service Providers specialising in Finance and Accounting Services, Business Intelligence & Analytics Service, Customer Services and Postproduction Services. Our boutique, customized solutions keep receiving good referrals from satisfied clients, including one of the largest US IT Staffing Firms or a Global Insurance Company on the Fortune 500 list. We are awarded 2 Stevie Awards for Sales & Customer Service.

How Innovature BPO outshines the competition

• Our innovative team commits to providing you with high-quality, cost-effective, transparent, and secure BPO services, enabling you to focus on your critical core business activities.
• We offer outsourcing solutions using a consulting approach to tailor services to your specific needs.
• For clients with already implemented RPA templates or BI tools, Innovature provides talented and well-trained resources to seamlessly execute and enhance your processes.
• For clients without RPA experience, Innovature offers a full-service cycle to ensure optimal results:
- Review and optimize current processes by applying RPA methodologies.
- Document processes comprehensively for clarity and consistency.
- Set up benchmarks and reporting systems to track performance and improvements.
- Provide skilled resources to execute the optimized processes efficiently.

Innovature BPO company structure

Innovature BPO is a diverse, qualified and dedicated team of Vietnamese and Filipinos that owned and led by 2 female Vietnamese with vast working experiences in both US and Vietnam, provide BPO solutions to help our clients expand their global footprints

Sample highlight service offering of Innovature BPO

Bookkeeping: $9-$11/ hr
Virtual assistant: $9 - $10.12/ hr
CS mix inbound outbound: $10-$13/ hr
Digital marketing: $14.5 - $16.5/ hr

Exclusive First-Time Package Offer: We offer a complimentary 2-week service trial to experience our quality firsthand. You will benefit from a 24-month rate lock for stable and predictable costs. Additionally, you will receive a free process review and transition consultation to streamline your operations and ensure a smooth integration with our services.

Headquarters

Ree Tower, 9 Doan Van Bo Street, Ward 13, District 4, 70000, Ho Chi Minh City, HCMC

Public or Private

private

Seats or staff

1-49

Revenue

$5 mil. - $10 mil.

Industries
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Others
  • Real Estate
  • Recruiting Staffing
  • Retail

Details

Executive

Thuy Doan, Co Founder & CEO

Year Founded

09/12/2014

Countries of fulfillment
  • Philippines
  • United States
  • Vietnam
Sectors
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

84918705429

https://innovatureinc.com


About Innovature BPO: Review and comparison

Innovature Consulting is a Business Process Outsourcing (BPO) that helps clients become high-performing corporations. It creates long-term relationships by delivering measurable results and helping drive productivity and efficiency. 

Innovature Consulting is committed to attracting, molding, and keeping top talent for clients. These employees demonstrate their “can-do” attitude and can handle challenges. Innovature Consulting fosters an environment that is collaborative and supportive. 

Innovature BPO Outsourcing

Innovature Consulting began operation in 2015 in Vietnam. It provides business offshore solutions to clients in several countries, including Canada, North America, Australia, and Singapore. Innovature Consulting is a multicultural team of Vietnamese, Filipino, and Korean employees who provide cost-effective BOP solutions and help clients expand their footprints on a global scale. The company has headquarters in Vietnam, the United States, and the Philippines.  

Innovature BPO’s BPO services and pricings

Innovature Consulting currently providing 5 services: finance and accounting, business intelligence and data analytics, customer support and call center, digital marketing and post-production services.

For finance and accounting, Innovature Consulting employees can do timesheets, payroll, payment collection, or bookkeeping. All of these daunting and time-consuming tasks can be outsourced to other people so you can focus on the business.

Other services include the following: 

  • Payment Collection
  • Accounts Payables
  • Accounts Receivables
  • Bookkeeping
  • Payroll Processing
  • Invoice Management
  • Bank Reconciliation
  • HR Support, including Leave Management, Employee Records, Onboarding and Offboarding Procedure

Innovature takes pride in its great telemarketing and inbound call center team to help your business make its mark on the global scale. 

Some of these services include the following: 

  • Inbound call services 
  • Telemarketing 
  • Language solutions 
  • Data entry 
  • Virtual Assistance 

Production work offered by Innovature includes photo and video post-processing. It’s an inevitable part of marketing functions and is a must for company success. A remote photo retouch team can help quicken online sales with the retouching of products. 

Innovature Consulting’s pricing 

Prices of the services with Innovature depend on the type of work and the size of the order. But, the company does offer a free service trial. 

How Innovature BPO outshines its competition

Innovature Consulting offers a wide array of services that will help keep your company running even when you are off the clock. Besides the incredible talent, Innovature carries and implements ISO / IEC and professional indemnity insurance to “ensure the contractual liability and continuity of our business.” Clients who partner with Innovature will also gain a reliable friend in the business. The teams are created with the idea of sharing tasks and reaching success. 

Key executives

Ella Nguyen (co-founder, COO) 

Ella is used to working at a faster-than-average pace, which helps with the success of Innovature. She pays great attention to detail and accuracy. Ella is eager to make sure that work is done exactly right and she is careful to follow up closely if her work requires delegations to others. As co-founder and COO of Innovarure, Ella is critical in a constructive and supportive manner.

Thuy Doan (founder, CEO) 

Thuy is putting her years of experience in the business world to use by running Innovature. She focuses on creating a diverse and multicultural team that includes experienced and young professionals. Thuy focuses on creating a work environment and teams that provide high-quality business process outsourcing solutions. 

Innovature BPO reviews and comparisons

Innovature Consulting has several employees who help with its success and the success of its clients. A few testimonials from satisfied clients say they are “very happy” with the level of service and outcomes Innovature provides.

The company meets the needs of its client’s services which “bring great value” and “contributed to growing Pinnacle in being one of the fastest growing businesses in America.” The company takes the utmost pride in its team of BPO professionals who have worked in the industry for years with continuous praise.

Innovature BPO’s contact information

Innovature BPO’s main headquarters is located in:

Ree Tower, 9 Doan Van Bo Street, Ward 13, District 4, 70000, Ho Chi Minh City, HCMC

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 84918705429.

References

https://www.crunchbase.com/organization/innovature-consulting

https://www.glassdoor.com/Overview/Working-at-Innovature-Consulting-EI_IE5238240.11,32.htm

Innovature BPO news, podcast & articles

Innovature BPO videos & images

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About OA

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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