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Intelassist

4.6/5 • Glassdoor rating

Overview

Intelassist is a boutique business process outsourcing (BPO) company, founded in 2007. Headquartered in Manila with senior leadership based in both the United States and the Philippines, Intelassist serves as a strategic partner to organizations seeking high-performing, fully integrated offshore teams.

We support clients across a range of industries, including architecture, engineering, finance, healthcare, information technology, and customer care by providing skilled professionals who function as dedicated remote employees, aligned with each client’s tools, culture, and operating standards.

Our model is intentionally different from traditional outsourcing vendors. Rather than deliver transactional services, we build customized offshore staffing solutions through close collaboration with our clients. Every engagement is designed to meet specific business objectives, maintain continuity of operations, and support long-term growth.

Clients retain full control over team structure, schedules, task assignments, and performance goals, while Intelassist manages recruitment, infrastructure, HR, compliance, and day-to-day operational oversight. Our workforce is composed of over 1,000 professionals fluent in English, hold U.S.-accredited college degrees, and are fully vetted through background checks and role-specific assessments.

With an average tenure of over five years, our team members offer both stability and institutional knowledge. This consistency, combined with a rigorous onboarding and training framework, allows Intelassist to deliver immediate value while minimizing the disruption typically associated with scaling remote operations.

Our pricing model reflects the caliber of talent and operational maturity we provide—not simply the lowest possible cost. We prioritize long-term retention, performance alignment, and measurable outcomes that support strategic business goals.

For companies seeking a remote staffing partner that understands the importance of quality, trust, and continuity, Intelassist offers a proven, people-first approach backed by nearly two decades of operational excellence.

What Intelassist offers its clients

Unlike traditional outsourcing, Intelassist operates on a remote employee model, where you select each team member based on your specific needs. This creates a higher level of integration, performance, and accountability because our people function as a true extension of your team.

We focus on providing experienced, high-quality professionals—not just the lowest-cost option. If your priority is value, continuity, and long-term impact, we’re built to support you. If it’s price alone, we’re likely not the right fit.

How Intelassist outshines the competition

At Intelassist, our goal is to set the standard for premium offshore support in the Philippines. We don’t compete on volume or low-cost labor. Our model is built around quality: recruiting experienced, highly capable professionals who stay long-term and perform at a consistently high level.

We achieve this by offering compensation well above market average and investing in a workplace culture that prioritizes respect, transparency, and continuous development. That same transparency extends to our pricing, which is all-inclusive and easy to understand—no hidden fees, no surprises. The result is a high-retention, high-performance environment that directly translates into better outcomes for our client

Intelassist company structure

Intelassist is a family-owned and operated company, jointly led by a U.S. family and a Filipino family. This partnership brings together over 50 years of combined business expertise and more than 20 years of operational leadership in the Philippines. Our structure reflects the values we operate by: collaboration, trust, and long-term commitment, allowing us to build highly capable offshore teams that feel like an extension of yours.

Headquarters

24 Vista Ct, 94080, San Francisco, CA

Public or Private

private

Seats or staff

250-499

Revenue

$25 mil. - $50 mil.

Industries
  • Consumer Services
  • Digital Marketing
  • Financial Services
  • Hardware Tech/IT
  • Healthcare
  • IT Services and IT Consulting
  • Real Estate
  • Software Tech/IT
  • Telecoms
  • Utilities

Details

Executive

Will Compton, CEO & President

Year Founded

01/03/2009

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Software & Application Development
Contact information

1 (425) 577-8907

willcompton@intelassist.com

https://www.intelassist.com


About Intelassist: Review and comparison

Intelassist is a business process outsourcing (BPO) solutions provider and remote staffing organization. The company’s office facilities are headquartered in Manila, Philippines. This BPO company has provided full workforce solutions to its North American market and beyond since its creation in 2007.

The HIPAA-HITECH compliant BPO company specializes in recruiting highly skilled industry professionals while upholding a company culture of compassion and empowerment.

Over fourteen years of experience in the recruitment outsourcing industry has allowed Intelassist to build impressive high-speed data centers that utilize generators for backup services, on-site UPS, climate control, and fire suppression. The company reports employing over 80 professionals and annual revenue reaching $25 million.

Intelassist Outsourcing

The BPO firm takes care to uphold human-centered values in how it treats and nurtures all outsourced employees towards peak performance. Additionally, the company holds three Internet Service Providers, disaster-resistant network availability, and dedicated backup with security personnel to ensure safe and secure facilities.

Intelassist’s outsourcing customer service works through numerous engagement channels, including live chat, telephony, email, social media, and social networking sites. Prospective clients can connect with the recruitment outsourcing company through its contact page.

Additionally, Intelassist is proud to meet selected HIPAA security compliance standards that include an onboard HIPAA security officer, Security Risk Assessment and Evaluation, Security Training, Complete Technical Security Documentation, and Security “Unique User” for Access Management.

Intelassist’s BPO services and pricings

Intelassist is an end-to-end recruiting solutions provider that offers its clients the following services:

  • Full workforce recruiting
  • Web development
  • Graphic design
  • Content writing
  • Analytics
  • Accounting
  • Data processing
  • Call center services
  • 24/7 service
  • Backup power
  • Physical security services
  • Architecture and engineering support
  • IT services
  • Creative support
  • Sales support
  • Back office support services
  • Many more

Intelassist provides service to companies in all industries throughout the United States, Canada, and other countries.

Intelassist’s pricing

Intelassist handles pricing with clients through direct communication and does not offer static packages due to the wide range of employee services and varying company needs.

How Intelassist outshines its competition

The firm distinguishes itself by its combination of differentiators that are as follows:

  • Higher quality, more qualified employees that work exclusively for the client
  • Maximized ROI by handling all recruitment, payroll, benefits, office space, and equipment
  • Highly educated outsourcing team with diverse industry experience
  • Exceptional and respectful customer service
  • HIPAA HITECH compliance and security with cyber security insurance
  • 24/7 standby accessibility

Additionally, Intelassist has expanded to hosting offices in San Francisco, California, as well as Manila.

Key executives

Glenn Basina (President, CEO)

Glenn Basina has been Intelassist’s Chief Executive Officer and President since the company’s formation in 2007. Basina is recognized as a global management consultant, tech and incubation expert, and organizational leader. 

He’s developed extensive industry knowledge in outsourcing, BPO, team building, strategic planning, new business development, business strategy, management consulting, business process improvement, process engineering, etc.

Intelassist reviews and comparisons

Intelassist is a full end-to-end workforce recruiting BPO solutions provider in Manila, Philippines, founded in 2007. Currently, reviews of the company are not available. 

However, those interested in further researching how the company stacks up to other BPO recruitment firms can compare this company to other small-to-medium-sized BPO firms throughout North America and the Philippines.

Intelassist’s contact information

Intelassist’s main headquarters is located in:

24 Vista Ct, 94080, San Francisco, CA

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at willcompton@intelassist.com or call 1 (425) 577-8907.

References

https://www.crunchbase.com/organization/intelassist

https://www.glassdoor.com/Overview/Working-at-IntelAssist-EI_IE1325971.11,22.htm

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About OA

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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