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Overview
Headquarters
HF4 Hewanorra Freezone, LC12 201, Vieux Fort
Public or Private
private
Seats or staff
250-800
Revenue
$50 mil. - $80 mil.
Industries
About itel: Review and comparison
Itel is a premium outsourcing company that started its operation in 2012 with its headquarters in Montego Bay, Jamaica. The company specializes in providing intelligent solutions for call center management services and business processes. They offer an exclusive package of efficient Business Process Outsourcing (BPO) to increase productivity, efficiency, and competitiveness by meeting specific company objectives.
Itel provides both non-voice and voice call services and digital marketing, and increased customer experience management. In addition, the company has a massive influence in Jamaica, Mexico, and the Bahamas through its on-site operations. They also have a solid work-at-home model in the United States via Itel at-home.
Every day, the company’s cutting-edge and professional staff enable them to offer meaningful personal and digital interactions across various platforms and verticals. The company currently has a company size of 1,001 to 5000 workers and revenue of $879 million.
itel Outsourcing
The company’s Jamaica outsourcing operation covers telecommunications, retail, utilities, travel and healthcare/hospitality, automotive, and consumer products. With its modern technology, the company provides excellent omnichannel solutions and optimized BPO solutions.
They also offer several customer-focused engagement services, including voice, webchat, social media, and live chat. The company projects to have 5000 employees within the next five years through acquisitions and from existing clients.
itel’s BPO services and pricings
The firm is an information technology and outsourcing company that offers these services:
- Outbound/inbound customer engagement
- Recruitment services
- Social media
- Booking services
- Customer service, support/experience
- Data entry and processing
- Google Pay Per Click (PPC) management
- B2C telemarketing and telesales
- Omni Channel Services
- Back office functions
Itel’s pricing
Itel’s prices depend mainly on the client’s business needs and specifications. Generally, the company guarantees about 50% lower prices than the US, especially on their voice-based call center delivery costs. On average, the business charges less than $25/hr.
How itel outshines its competition
Itel outperforms its competitors by staying committed to its core values that allow the business to thrive. These values include:
- Integrity, family, quality, and reliability
- An excellent customer relationship through its customer support
- Assessing and employing the best talents to deliver exceptional services to their customers
Any BPO service that intends to excel among its competitors must outshine them in terms of infrastructure and modern technology. Itel does not fall short in this regard, as they have one of the best technologies and staff with the technical know-how to handle the technologies.
Key executives
Yoni Epstein (CEO and Chairman)
Yoni Epstein is the current CEO and chairman at Itel intelligent solutions and is a top gun in the outsourcing industry in the Caribbean. He’s also the first vice president of the Business Process Industry Association of Jamaica (BPIAJ).
Kirkland Alverange (Head of Operations)
Kirkland has been the head of operations at Itel innovative solutions since November 2018.
Kieran Long (Vice President of Account Management)
Kieran is the senior vice president of account management at the firm. He’s an internationally recognized leader in customer operations and large-scale people.
itel reviews and comparisons
Itel is a forerunner in the BPO solutions and call center industries in Jamaica. Here’s a review from a client, Vendor Management, a telecommunications company:
“We invest in our people. We also want our CX partner to invest in their people. Itel fully supports and matches that as part of their own values.”
itel’s contact information
itel’s main headquarters is located in:
HF4 Hewanorra Freezone, LC12 201, Vieux Fort Further, you may virtually reach out the company through the following contact information:
Website https://itelinternational.com
Facebook https://www.facebook.com/itelCX/
In addition, you may email them at [email protected] or call 1-305-600-1402.
References
https://www.glassdoor.com/Overview/Working-at-itelbpo-EI_IE1705635.11,18.htm
https://www.crunchbase.com/organization/itelbpo-smart-solutions
Independent
