Nutun

Nutun Holdings Proprietary Limited (formerly known as Transaction Capital Risk Services Holdings Proprietary Limited), is the leading independent provider of credit management solutions in Southern Africa.

Our core service is the collection of accounts receivables encompassing the entire credit cycle using both call centre based and legal collections. We have clients in both the private and public sector, with substantial portfolios of accounts receivables. Inherent in this service is an option to acquire accounts receivables portfolios and we view our strong balance sheet as a key differentiating factor in unlocking value for its clients.

What Nutun offers its clients

Nutun believes that our key competitive differentiator is that we’re creating a brand new ‘What great looks like’!
We know there’s a better way to build a world class CX business – with people genuinely at the heart of what we do and that's the journey we'd like you to join us on.

Why Nutun is different
- We do ‘Sophisticated CX’ - that adds value at every engagement
- We are ‘Proven Deliverers’ of exceptional performance - giving certainty of outcome on campaigns
- We have the ‘Nutun Factor!’ - the perfect combination of the right people who will make a difference together with industry leading tech tools supporting the business and a genuine focus on enhancing our partners' businesses and their customers' experience.

How we are doing it. We:
Tap into a deep, rich source of recruits through three key areas:
- Impact Sourcing Shadow Careers & Mellon Educate – providing career opportunities for South Africa’s deep pool of educated, talented young people with no prior work experience
- Experienced CX agents – who bring with them their expertise from across the sector
- Grow our own – giving exceptional customer service experienced young people their first step on their contact centre career ladder

Run a tailored workplace readiness development programme
- Strive Academy - an exciting initiative developed to truly maximise our teams' capabilities
- Tailored to individuals' prior experience
- Skills development activities
- Personal development programmes - enabling everyone to become the best version of themselves

Our Team are our family
- We focus on Wellness & connectivity
- We build careers not jobs
- Tenure + Stickiness + Development + Leadership = Great CX

What this achieves:
- A more highly skilled, rounded agent
- A happier more fulfilled workforce who genuinely want to come to work and make a difference every day
- Significantly lower attrition levels
- Faster speed to competencies

What this means for our clients:
- A team that is proactively engaged in their campaign and striving to achieve the best possible performance
- Knowledge retained within the team enhancing the customer experience
- Significantly better outcomes and value for money
- We’ll play a key role in developing our partners’ businesses

How Nutun outshines the competition

Nutun believes that our key competitive differentiator is that we’re creating a brand new ‘What great looks like’!
We know there’s a better way to build a world class CX business – with people genuinely at the heart of what we do and that's the journey we'd like you to join us on.

Why Nutun is different
- We do ‘Sophisticated CX’ - that adds value at every engagement
- We are ‘Proven Deliverers’ of exceptional performance - giving certainty of outcome on campaigns
- We have the ‘Nutun Factor!’ - the perfect combination of the right people who will make a difference together with industry leading tech tools supporting the business and a genuine focus on enhancing our partners' businesses and their customers' experience.

How we are doing it. We:
Tap into a deep, rich source of recruits through three key areas:
- Impact Sourcing Shadow Careers & Mellon Educate – providing career opportunities for South Africa’s deep pool of educated, talented young people with no prior work experience
- Experienced CX agents – who bring with them their expertise from across the sector
- Grow our own – giving exceptional customer service experienced young people their first step on their contact centre career ladder

Run a tailored workplace readiness development programme
- Strive Academy - an exciting initiative developed to truly maximise our teams' capabilities
- Tailored to individuals' prior experience
- Skills development activities
- Personal development programmes - enabling everyone to become the best version of themselves

Our Team are our family
- We focus on Wellness & connectivity
- We build careers not jobs
- Tenure + Stickiness + Development + Leadership = Great CX

What this achieves:
- A more highly skilled, rounded agent
- A happier more fulfilled workforce who genuinely want to come to work and make a difference every day
- Significantly lower attrition levels
- Faster speed to competencies

What this means for our clients:
- A team that is proactively engaged in their campaign and striving to achieve the best possible performance
- Knowledge retained within the team enhancing the customer experience
- Significantly better outcomes and value for money
- We’ll play a key role in developing our partners’ businesses

Nutun company structure

Nutun is wholly owned by Nutun Holdings. Nutun Holdings is wholly owned by Transaction Capital.
"Ultimate beneficial owner is Transaction Capital Ltd. Listed on the Johannesburg Stock Exchange (JSE:TCP). Registered address is The Bank, 12th Floor, 24 Cradock and Tyrwhitt Avenue, Rosebank,
Gauteng, 2196.
www.transactioncapital.co.za
Executive directors:
Jonathan Jawno, Michael Mendelowitz, Roberto Rossi, David Hurwitz, Sean Doherty, Mark Herskovits"

Sample highlight service offering of Nutun

OVO UK is our best deal with 530 seats. We offer customer services.
CBA is our second-best deal with 250. We offer Collections.