One Point One Solutions Ltd

One Point One is more than just a service provider. We are a partner in your business success, offering you the best in business process management solutions. We are a publicly listed company, which means we uphold the highest levels of transparency and accountability, so you can trust us with your business needs. We are also certified by ISO 9001:2015, ISO/IES 27001:2013, SOC1 and SOC2, which demonstrate our commitment to quality and security in everything we do. Our clients’ data is always safe with us.

We have over 40 unique processes that can help you improve and optimize your business operations. Our team is constantly researching technologies and industry trends such as social media, mobility, automation and IoT, so we can offer you the most innovative solutions. Our team of experts are passionate about delivering excellence and value to our clients.

We understand that every client is different, and we customize our solutions to fit your specific needs and goals. We don’t just provide services, we build long-term relationships with our clients and help them achieve their business objectives.

What One Point One Solutions Ltd offers its clients

End-to-end Contact Center Transformation solutions coupled with the power of Gen-AI services.
Our offerings:-
BPO SERVICES
-Inbound & Outbound Calling, Chat & Email Support, Sales, Originations, Customer Service, Collections, Technical Helpdesk, Call Quality & Analytics, Finance & Accounting)
KPO SERVICES
-Medical Record Summary & Review, Record Chronology / Reorganization, Billing Summaries, Record Retrieval Support, Recruitment & Sourcing Support
IT SERVICES
-L1 Support, Server & Network Management, Security & Desktop Management, Software Development & Products, Data Analytics, Support & Maintenance
TECHNOLOGY & TRANSFORMATION
-RPA, Intelligent Automation, Gen AI, Dailer, ChatGPT, CRM, Desktop Analytics, Knowledge & Gamified Performance Management System
ANALYTICS
-Completely domain-independent platform, which extracts valuable insights from different data sources to analyze data and create reports

How One Point One Solutions Ltd outshines the competition

We seamlessly integrate the power of AI with an empathetic human touch to respond to customer needs with agility and precision. We leverage automation and personalisation to enhance customer experiences, foster trust and build lasting relationships. Our customised solutions walk the talk ensuring customer satisfaction, and business success, and providing agility in operations management.

One Point One Solutions Ltd company structure

One Point One Solutions is a full-stack player in BPO, KPO, IT Services, Technology & Transformation and Analytics. The company was incorporated in the year 2006 and offers comprehensive solutions in technology, accounting, skill development and analysis. In 2024, the company acquired a major stake in ITCube Solutions Pvt Ltd., which is an IT + BPM/KPO services company headquartered in Pune and Cincinnati, Ohio. ITCube Solutions with over two decades of experience, employs 600+ professionals serves clients across sectors and has a robust presence in the USA, England, Netherlands, Germany, Kuwait, Oman, UAE, Qatar, India, Singapore, and Australia.
The company serves a broad spectrum of industries including Telecom & Broadcasting, Retail and E-commerce, Consumer Durables & FMCG, Banking and Finance, Travel & Hospitality, Insurance & Healthcare and has 6 service centers located across Navi Mumbai, Gurgaon, Chennai, Bangalore, Indore and Pune with 5,600+ seats on per shift basis, allowing to cater to a significant volume of clients. The company offers services like Originations, Customer services, Sales, Collections, Tech Helpdesk, Backoffice, Accounting, Litigation, Recruitment, Design, Development, Intelligence and a lot more. Akshay Chhabra, the founder of 1Point1 Solutions Ltd., focuses on technology-driven innovation to build efficiencies and position the company as a leader in the BPM space.
The company has also forayed into global markets with its wholly-owned subsidiary company “ONE POINT ONE USA INC” in the Delaware, United States of America. Since the listing in 2017, the brand has built a robust portfolio with 50+ clientele including prominent players from across the verticals.