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Overview
Headquarters
19/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City, Philippines 1209
Public or Private
private
Seats or staff
1,000 - 4,999
Revenue
$100 mil. - $250 mil.
Industries
Contact information 
+1.888.888.1519
info@openaccessbpo.com
https://www.openaccessbpo.com
About Open Access: Review and comparison
Open Access is a business process outsourcing provider headquartered in Makati, Philippines. The company delivers smart solutions that address client’s business challenges while enhancing the experiences of their workforce and customers.
By combining industry expertise with technology-driven solutions, Open Access BPO improve customer, user, and digital experiences, enabling client brands to build and maintain meaningful connections with audiences worldwide.
Open Access Outsourcing
Open Access operates four delivery centers across North America and Asia, providing a comprehensive range of business process outsourcing solutions, including back office services, content management, and customer experience support. Its multicultural team delivers services in more than 30 languages, combining highly skilled talent with AI-powered tools to enhance operational efficiency and service quality.
As one of the fastest-growing BPO service providers in the Philippines, Open Access draws on more than two decades of industry experience to build lasting client partnerships. Its approach to campaign management and service development enables the creation of tailored solutions designed to meet each client’s unique goals and business requirements.
The company serves clients across a wide range of industries, including fintech, logistics and transportation, SaaS, telecommunications, eCommerce, technology, travel and hospitality, and mobile applications.
Open Access’s BPO services and pricings
Open Access offers a comprehensive range of BPO services designed to meet the diverse needs of its clients, including:
Customer Experience
- Customer Service
- Tech Support
- Phone
- Live Chat
- In-App
- SMS
Content Moderation
- Content Writing
- Content Editing
- Image Moderation
- Social Media Moderation
- Multimedia Moderation
Back Office Support
- Data Management
- Data Entry
- Transcription
- Web Research
- Multilingual Translation
- Image Editing
- Data cleansing
- Data enrichment
- Database maintenance
- Records management
- Data analysis
- Data verification
- Data categorization
- Data mining
Open Access is an outsourcing solutions provider specializing in customer experience, content moderation, back office services, and knowledge process outsourcing solutions. We support businesses across industries worldwide through our offices in the Philippines, Taiwan, and the USA.
Our future-ready approach combines agile customer experience solutions, multilingual expertise, and advanced technology to strengthen customer engagement and business resilience. As a TDCX company, we leverage expanded capabilities and global expertise to deliver scalable, adaptable solutions that create lasting value for our clients.
Open Access’s pricing
Because Open Access develops customized outsourcing solutions tailored to each client’s unique business requirements, no two service packages are exactly alike. As a result, pricing varies based on the scope, complexity, and specific needs of each engagement.
To learn more about our solutions or request a customized quote, contact Open Access.
How Open Access outshines its competition
Open Access distinguishes itself from other outsourcing providers through the extensive experience of its leadership team. With decades of industry expertise, the company delivers tailored solutions that drive measurable results and support clients’ long-term growth.
Every solution is carefully designed to reflect each client’s brand, culture, and business objectives. By building strong partnerships with both clients and employees, Open Access creates collaborative, high-performing programs that strengthen customer experiences and maximize business outcomes.
Key executives
Joy Sebastian (Vice President)
Joy Sebastian oversees Open Access’s global operations, ensuring exceptional service delivery, customer relationship management, and employee engagement. With more than 22 years of experience in outsourced operations management, she brings extensive industry expertise to her role.
Before joining Open Access, Joy served as Senior Vice President and Country Manager at Transcom Worldwide AB, where she led client operations and shared services for the North American region. Throughout her career, she has held leadership roles at leading multinational outsourcing companies, including eTelecare, Convergys, and Transcom. She also managed APAC vendor operations for EE, one of the United Kingdom’s largest telecommunications providers.
Open Access reviews and comparisons
Open Access receives positive feedback from its clients for its highly customized outsourcing solutions and the strong relationships it fosters with client teams.
Open Access’s contact information
Open Access’s main headquarters is located in:
19/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City, Philippines 1209 Further, you may virtually reach out the company through the following contact information:
Website https://www.openaccessbpo.com
In addition, you may email them at info@openaccessbpo.com or call +1.888.888.1519.
References
https://www.glassdoor.com/Overview/Working-at-Open-Access-BPO-EI_IE855729.11,26.htm
https://www.crunchbase.com/organization/open-access-bpo
Independent
