Peak Outsourcing

PEAK Outsourcing evolved from a concept that set out to better the experience and client expectations when outsourcing to the third-largest English-speaking country in the world, the Philippines. We were once a client, so we know what it is like and we understand the fears of having a working and financial relationship with someone overseas. We took all the headaches and uncertainties we experienced, along with surveying other clients whom we outsourced, and devised a program to fix those issues that were always recurring. We knew the concept of outsourcing could be a huge benefit for a client, and that there had to be a better way of doing so, so we set out to make these changes.

What Peak Outsourcing offers its clients

PEAK's advantage is our experienced leadership and operational management. Our team is based in the USA, and we have a strong on-the-ground presence in the Philippines and Belize. This unique setup allows us to combine international expertise with local knowledge, ensuring the smooth and efficient operation of your business processes.

One of our key strengths is our dedicated Client Services team. Their primary goal is to guarantee top-tier quality and an exceptional client experience. They work closely with you to understand your specific needs and preferences, ensuring that our services align perfectly with your objectives.

We take a customer-centric approach to everything we do. We continually assess and suggest improvements and enhancements to better serve and promote your services. This commitment to innovation ensures that your operations stay competitive and efficient.

What sets us apart is our nimble nature and entrepreneurial spirit. We're not just a BPO partner; we're a strategic ally. Our agility allows us to provide customized solutions tailored precisely to your requirements, ensuring that you get the most value from our partnership.

When it comes to scaling your workforce, we excel. We can rapidly expand agent capacity and implement changes seamlessly, ensuring that your business can adapt to evolving demands without a hitch.

Our commitment to process excellence is evident in our recruitment, training, quality assurance, and analytics teams. We have a finely tuned recruitment process led by a Recruitment Manager, Sourcing Manager, and Digital Marketing Manager, supported by eight specialized TA (recruitment) Specialists. This ensures that your recruitment program is not just successful but perfectly aligned with your needs. Once we've fine-tuned the process, we take full ownership, ensuring a seamless and efficient talent pipeline.

Lastly, our expertise spans a wide range of services, including outbound and inbound voice and chat support, outbound sales, E-commerce support, and back-office services. We're not just a one-size-fits-all solution; we're your strategic partner, tailoring our services to your unique requirements. With PEAK, you can trust that your business processes are in capable hands.

Peak Outsourcing company structure

We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has nearly a decade of hands-on outsourcing knowledge and experience.

We pride ourselves in embracing diversity, both within and outside of our own organization.
With our Founding & Executive teams being composed of experienced American business professionals, and our Headquarters + Operational teams based in the Philippines; Peak Outsourcing merges cultures and perspectives to create an eclectic team of passionate, unique individuals.

Our unique outsourcing partnership approach consistently lifts our clients well beyond their current levels of success in a seamless, frictionless manner.

With office facilities in Makati, Dumaguete and Belize, we provide customized, quality outsourcing solutions and specialized customer experiences specific to our clients' business needs.