Pontica Solutions

Pontica Solutions is an award-winning company that specializes in delivering outstanding customer experience (CX) and innovative digital solutions to our global clients in more than 20 languages. Leveraging cutting-edge technology and a team of skilled professionals, we have developed a tailored approach that works in synergy with your unique business needs.

Through our commitment to quality, efficiency, and continuous improvement, we empower businesses to optimize operations, engage customers seamlessly, and drive transformative and sustainable growth in the fast-paced digital age.

What Pontica Solutions offers its clients

Our expertise includes:
Analyzing your operational needs and creating high-quality tailored solutions to guarantee customer satisfaction.
Designing and implementing the structure that will fit your own business.
Selecting and recruiting the right profiles for your operations.
Managing all operations to ensure the highest level of performance excellence.
Analyzing and reporting the voice of your customers and using our advanced data analytics to improve customer satisfaction score (CSAT) and operations performance.

How Pontica Solutions outshines the competition

We combine expertise and operational best practices in 9 key industries. Contrary to large corporations, which rarely work with small and midsize clients, we adopt a wegrowtogether strategy and we don’t just say no to a business - we have experience working with both small companies as startups to Fortune 500 companies, offering tailored solutions for every stage of their company's growth.

Our clients include international companies in High-Tech (innovative data platforms), FinTech (digital wallets, global payments solutions providers), Health-tech (innovative digital companies, invested in the healthcare/wellbeing), Logistics (leading last-mile delivery platforms), E-commerce (leading European companies within different industries), Games (some of the biggest Japanese and Chinese game producers), Renewable energy and utilities (companies invested in green energy, including one unicorn).