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Quantanite

3.3/5 • Glassdoor rating

Overview

We believe every client needs a partner who cares about their business as much as them. On behalf of our clients, we seek to orchestrate the optimal blend of our people, digital solutions and locations, to create exceptional value at every point. Enhancing the services we operate and delivering step changes in quality and outcomes is at the core of Quantanite. We Build Better, Together.

What Quantanite offers its clients

The Power of People and Digital
Welcome to next-generation outsourced digital services for customer and business operations.

We are super driven, pushing both ourselves and our boundaries to consistently deliver more than clients ask or expect of us.

We are entrepreneurial, introducing new ideas, ambitiously developing them and sharing the value we create.

We hold ourselves accountable for delivering better outcomes for everybody, empowering our people to deliver these results.

We think about growing on all fronts - growing our company, growing our clients, and helping every individual in the company grow as a person.

We deliver a unique service to our clients, their customers and to our colleagues, by finding solutions to problems and helping in any way we can.

How Quantanite outshines the competition

Changing the way people interact with your business.
MöBIUS is our conversational interface (CI), it helps customers across all channels with powerful contextual conversations. Which is way better than people having to navigate website FAQs, or rubbish chatbots and annoying IVRs.

We know which processes should be automated, and we know which should be resolved by a human, so we designed MöBIUS to be able to also facilitate Person to Person Interactions, and provides users with accurate, contextual insights and information, which improves customer and employee interactions and across business processes enterprise wide.

Quantanite company structure

Founded in 2014 and headquartered in the United Kingdom, the company’s nearly 2,000 employees operate on four continents and offer companies a personalized, high-tech approach to delivering exceptional full-lifecycle customer engagement and supporting back office digital services faster, better, and at a more cost-effective engagement.

Headquarters

Dudley House, 169 Piccadilly , W1J 9EH, London

Public or Private

private

Seats or staff

1000-4999

Revenue

$250 mil. - $500 mil.

Industries
  • Ecommerce
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Hospitality
  • Manufacturing
  • Media Publishing
  • Real Estate
  • Retail
  • Software Tech/IT
  • Transportation
  • Travel

Details

Executive

Andrew Hall, Vice President Of Business Development

Year Founded

03/01/2014

Countries of fulfillment
  • Bangladesh
  • South Africa
Sectors
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
Contact information

+44 20 7097 9259

https://www.quantanite.com


About Quantanite: Review and comparison

Quantanite powers customer experience and digital outsourcing for the world’s fastest-growing brands. 

The company was founded in 2014 and has headquarters in the United Kingdom. With an employee base that is over 2000-strong, they operate across four continents to bring a high-tech, personalized approach to customer experience and back-office solutions. 

Quantanite delivers customer experience management, back-office, and digital content services. Through its sister brand Growthonics, it also provides sales enablement and demand generation services. 

Quantanite Outsourcing

Quantanite manages world-class customer experience and delivery centers in South Africa and Bangladesh. It also operates from two major headquarters in the UK and the USA. 

Quantanite’s business solutions extend across single, multi, and omnichannel digital and voice networks in various languages, including:

  • English
  • Spanish
  • Italian
  • German
  • French
  • Dutch

Quantanite’s BPO services and pricings

Quantanite offers four main BPO services: 

  • Customer experience management. Clients can utilize Quantanite’s multilingual customer support and deep product knowledge to deliver a personalized customer experience. 
  • Back-office. Quantanite’s domain expertise scales your back-office processes cost-effectively. Access modern infrastructure, reduce costs, and increase flexibility. 
  • Digital content. With Quantanite, clients can integrate automation with human intelligence to manage and moderate online content. This improves data accuracy, trust, and customer safety. 
  • Lead generation services. Clients can build efficient front-office operations with sales ability, innovation, and collaboration. With a combination of AI and automation, you can expedite workflows and achieve omnichannel lead generation. 

Quantanite’s pricing

Quantanite currently has no public pricing plans available. Organizations interested in partnering may reach out to the company via its website. 

How Quantanite outshines its competition

Quantanite achieves its purpose by:

  • Investing in human resources to become better every day.
  • Deploying better capabilities to improve client outcomes.
  • Devoting resources to develop and give back to communities.

At Quantanite, people are at the heart of everything they do. They believe it’s the only way to grow sustainably, so they listen to the pulse and initiate greater engagement. 

Key executives

Atreya Chaganty (Chief Executive Officer)

Before entering his role as CEO, Atreya Chaganty served as an adviser to Quantanite since 2020. He brought his two decades of technology experience to be actively involved with strategic decisions regarding the company’s management of finance, strategy, and operations. 

David Earlam (Chief Operating Officer)

In his COO role, David Earlam delivers outstanding commercial performance and compelling client value. He is an industry veteran with over 30 years of contact center experience. 

Mikko Tamminen (Founder and Chairman)

Since founding Quantanite, Mikko Tamminen has aimed to do BPO differently by focusing on supporting like-minded ambitious organizations. He has previously worked with private equity and startups in emerging markets in Asia, Europe, and the US. 

Quantanite reviews and comparisons

Quantanite lists client reviews on their website from industries they have assisted:

“Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really customer focused, which is fantastic to see.” – An award-winning UK parking app. 

“The speed at which they were able to help us out was extremely impressive. They’re very nimble in how they adapt to things, they have an eagerness, and they’re receptive to anything.” – An on-demand global food delivery brand

“The data they’re helping us aggregate is contributing to our success as a company. We’ve been working with them for 2 years now and they’ve been both reliable and excellent.” – An investment analytics platform

Quantanite also has a good score of 3.3 on Glassdoor. Employees recommend the company culture and professional opportunities. 

Quantanite’s contact information

Quantanite’s main headquarters is located in:

Dudley House, 169 Piccadilly , W1J 9EH, London

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +44 20 7097 9259.

References

Quantanite news, podcast & articles

No news, podcast & articles available for this BPO

Quantanite videos & images

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