Select Voicecom

Select VoiceCom’s roots date back to 2008, when American business executives formed the now-absorbed brand Executive Boutique. The founders combined their backgrounds in customer service sales, marketing, IT, and legal services to help small and mid-sized businesses become more competitive and profitable by providing high-quality offshore contact center services.

While Select VoiceCom continues to serve the SMB business community extensively, services have expanded to include Fortune-level enterprises across many verticals.

The company’s headquarters and primary location is found in the highly-desired IT Park in Cebu City, a premier outsourcing destination favored by many Fortune 500 companies, including Google, eBay and Amazon, among others.

SVC  recently added a second location in Davao City in a brand new office offering significant expansion space.

With a team of over 1,500 workstations and more than 16 years in business, Select VoiceCom is a trusted partner for businesses looking to enhance flexibility, efficiency, and productivity through outsourcing. SVC provides custom service solutions backed by extensive industry experience and a highly skilled workforce, handling over 20 million annual customer interactions.

Since its founding in 2008,  the company has served a diverse client base, specializing in small to mid-sized businesses with a strong focus on secure, reliable solutions.

Certified in PCI, SOC2, ISO 27002, and HIPAA, SVC operates with high standards of data security and compliance, ensuring dependable service for long-term client partnerships. Recognized as a “Great Place to Work,” SVC values its team’s expertise, with a strong retention rate and a management team that has grown with the company.

Select Voicecom has trained agents to provide unique offers to clients. They can support businesses’ call centre needs through a variety of services, including but not limited to:

INBOUND/CUSTOMER SUPPORT

• Customer Service
• Billing Inquiries
• Event Registration
• Order Processing
• Customer Retention
• Warranty Support
• Consumer Affairs Support
• Member Services
• Clinical and Nonclinical Support
• Pre-Authorization
• Lead Qualification
• Appointment Setting
• Direct Response

OUTBOUND

• Sales
• Lead Generation/Lead Verification
• Telemarketing
• Appointment Setting
• Market Research/Surveys
• Data Verification
• Win-Back Campaigns
• Reminder Calls
• List Hygiene
• Market Research
• Surveys
• Event Promotion
• Medical Screening

TECHNICAL SUPPORT

• Site Navigation Training
• Software & App Support
• Software Installation
• Software Training
• Technical Help Desk – Tier 1, 2, & 3

BACK OFFICE | NON-VOICE SERVICES

• Data Entry
• Data Mining
• Claims Filing
• Sales and Forms Processing
• General Office Tasks

AI SOLUTIONS

Select Voicecom’s Pricing 

Pricing is dependent on a business’s specific needs but remains affordable regardless of the level of support. 

This company’s all-inclusive hourly prices range from 7.90 USD per hour up to 12.00 USD per hour. 

The number of agents, technical skills required of those agents, and overall level of support will determine the exact costs. These are all-inclusive costs, so there are no startup fees or any hidden fees. 

Their Service Agreements are for a one-year term with the right to terminate for any reason on a 30-day notice. Larger accounts require a longer lead time for cancellation (60-90 days).

Select Voicecom has become a global name in the call centre outsourcing industry because of its ability to stand out from the competition. 

This company has manageable operating costs that can fit the budget of small and mid-sized organizations.

However, their budget-friendly prices do not detract from the high-quality standards they guarantee for each of the services they provide. 

Select Voicecom’s BPO facility uses quality office technology which includes VOIP systems, emergency power generators, enterprise-grade IT infrastructure, fully-equipped hardware and software packages, and more. 

Last but not least, Select Voicecom gives businesses flexibility in timing out their projects and getting the most appropriate level of support for their specific needs. 

This flexibility is available because businesses can decide whether they want long-term support or work on a project-based contract. 

Due to their desire to meet companies’ unique goals, Select Voicecom has proved that it knows how to outshine its competition. 

Mark Alan Shapiro (CEO)

Mark Alan Shapiro is the President of Select Voicecom. 

Businesses across various industries—such as medical billing, business-class travel, telecommunications, and photography—have shared positive reviews of Select VoiceCom.

Clients like the Director of Operations at a U.S.-based tech support company in Florida, a team member from an Australian meal delivery service, and a Marketing Director in Seattle have all reported measurable success through their partnership with Select VoiceCom.

Discover more testimonials and success stories from other businesses here.

Select Voicecom’s main headquarters is located in:

Cebu IT Park, i1 Building - 10th Floor, 6000, Cebu City, Philippines

Further, you may virtually reach out the company through the following contact information:

Website https://www.selectvoicecom.com

LinkedIn http://www.linkedin.com/company/select-voicecom

Facebook https://www.facebook.com/pages/Select-VoiceCom/219813054784979

In addition, you may email them at [email protected] or call (855) 777-0778.

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