Simply Contact

Simply Contact is a Ukrainian outsourcing contact center that serves an international clientele. Most of their clients are in European countries and the United States. This company started over seven years ago and has handled over 100 projects and trained over 400 agents. 

This company highly values its employees and provides excellent workplace environments and ongoing training for the agents. 

Simply Contact can employ between 200-500 employees at a time. It also has 20 permanent trainers that properly equip agents and help them to develop skills to take on new projects. An English teacher is on staff to work regularly with agents to help them continue learning detailed nuances of the English language.

The company headquarters is in Dnipro, Ukraine, and there are other service sites in Kiev and Poltava. Along with providing services with higher-level English speakers, Simply Contact can deliver call center services in a total of seven different languages, including Spanish, French, and Arabic. 

Simply Contact invests in Ukraine’s young professionals and provides ongoing language and skill training for call center specialists. Therefore, clients can expect these specialists to have an expert-level understanding of their products and services.

Simply Contact mainly provides call center services, but its specialists can handle a wide variety of responsibilities:

• Back office support
• Data entry
• Multichannel customer support
• Inbound and outbound sales
• Technical support
• Startup support
• Telemarking
• Lead generation
• Surveys

Simply Contact’s pricing

The prices of services will vary depending on several factors:

• Volume of customer requests
• Type of communication (phone, email, chat, social media)
• Languages

Simply Contact will work with prospective clients to develop an optimal customized plan. Prospects can also use the pricing calculator on the company website to get an estimate of monthly costs

Simply Contact provides 24/7 support 365 days a year. It employs contact center specialists with higher education degrees that can provide expert solutions for various industries. This company specializes in the following sectors:

• Legal
• Media and entertainment
• Healthcare
• Travel and airlines
• E-commerce
• Software as a service (SaaS) support

This company provides several cases that prospective clients can view online. Many of these cases reflect answered call rates at above 95% and meeting increasing sales goals.

Konstantin Ryzhov (Co-Founder and CEO)

Konstantin has been with Simply Contact for eight years and has experience in startups, banking, finance, and telecommunications. He is also the co-founder and CEO of Copler, an outsourcing company that mainly works in daily operations. 

Iryna Velychko (Operations Director)

Iryna is very involved in the contact center industry. She’s also the CEO of Business Contact Center Consulting and a board member of the Ukrainian Contact Center Association.

Artem Sychov (Business Intelligence Officer)

Artem has over 15 years of experience in financial analytics and strategy. He has also been in chief officer and other leadership positions with the role of a critical financial strategist.

We currently do not have reviews of Simply Contact and recommend comparing this company to other large-sized European companies specializing in contact center services. Simply Contact also provides evidence of cases where they met client goals, received inbound calls within 120 seconds, and resolved a high volume of calls.

Simply Contact’s main headquarters is located in:

ul Bonifraterska 17 , 00-203, Warsaw

Further, you may virtually reach out the company through the following contact information:

Website https://www.simply-contact.com

LinkedIn http://www.linkedin.com/company/simplycontact

Facebook https://www.facebook.com/simplycontact/

In addition, you may email them at [email protected] or call 380939984744.

https://www.glassdoor.com/Overview/Working-at-Simply-Contact-EI_IE2070959.11,25.htm

https://www.crunchbase.com/organization/simply-contact