TalkSure

TalkSure is a quickly growing BPO and financial services company based in South Africa. They’ve been helping businesses reach their full potential financially for over a decade. TalkSure gives HR departments peace of mind with a wide selection of insurance and non-insurance services. 

As winners of the Best Large Outsourced Call Centre EMEA Region award in 2019, TalkSure is rapidly growing in revenue and physical reach. As of 2016, the company expanded its services to Australia and registered with the ADMA.

With a range of 501-1,000 employees, TalkSure is still a mid-size BPO service but reportedly speaks to 65,000 potential clients a day and completes approximately 30,000 sales per month. As of 2021, their annual revenue is about $53 million. 

Proudly serving about 250,000 clients worldwide, TalkSure cites its spectacular customer service as the main reason for success. They use top-notch technology to match companies and TalkSure representatives. The entire process is individualized to ensure the best experience possible.

TalkSure generally interacts with clients and customers over the phone, from their Customer Contact Centre or their Crisis Centre if a problem arises after hours. Their crisis services are available 24/7 and can provide anything from finding the closest gas station to dispatching South African police.

TalkSure offers a broad scope of services for clients: 

• Outbound telesales 
• Cross-sell and upsell strategies
• Digital response campaigns
• Surveys
• Appointment setting
• Affinity campaigns
• Policy fulfillment
• Collections, debit orders, and retentions
• Domestic and international insurance sales
• CRM services

TalkSure also generates revenue in several other fields, such as medical insurance, vehicle tracking, publishing, licensing renewals, motor warranty, and more. They currently commercialize databases in health, vehicle, retail, telecoms, and security.

TalkSure pricing

Since TalkSure individually matches clients, products, and representatives, there is no set price or base price option. All packages within TalkSure are different, so a firm cost is impossible. They partner with businesses of all sizes and promise to save customers 50-60% on outsourcing strategies.

TalkSure is the recipient of several prestigious awards and has a reputation for quick, reliable service. They consistently recruit top-tier talent and boost revenue for clients. Additionally, Talksure: 

• Is FAIS/FCIS accredited 
• Offers Affinity products for clients 
• Creates custom product houses for customers
• Employs high-level talent to ensure professionalism 
• Has multilingual services
• Leaders have 100 years of combined BPO experience
• Builds relationships and partnerships that go beyond a paper contract

The location of TalkSure is a benefit, too – the international exchange rate saves the UK and Australian clients up to 70%. 

Tim Frost, Group Chief Executive Officer 

Tim Frost has served as the TalkSure GCEO since July 2020. Before that position, he worked for TalkSure as the Group Managing Director and the COO.

Cindyanne May, Group Chief People Officer 

Cindyanne is the most recent executive addition to the TalkSure team. She has a background in HR and worked for construction agencies and HOMii Lifestyle as an HR executive.

TalkSure is a niche company in South Africa, so there aren’t many reviews available – although they do have an employee happiness rating of 3.8. Their top competitors are Unity4, based in Australia, and ConSol, a contact center in Nigeria.

TalkSure’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.talksuresa.co.za

LinkedIn http://www.linkedin.com/company/talksure

Facebook https://www.facebook.com/Talksure/

In addition, you may email them at [email protected] or call 27 (0) 860 333 343.

https://www.glassdoor.com/Overview/Working-at-Talksure-EI_IE3017396.11,19.htm

https://www.crunchbase.com/organization/talksure