Overview
25 Reyes Ln., 72521, Cave City, AR
public
200
1500000
Details
-
01/01/2013
25 Reyes Ln., 72521, Cave City, AR
public
200
1500000
-
01/01/2013
Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).
Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
Outsource Accelerator in the media
See all media mentions1150 Nw 72nd Ave Tower , 33126, Miami, Florida
private
100-249
$5 mil. - $10 mil.
MiXBS is an advanced cloud-based contact center platform. It is meticulously designed to elevate customer experiences and foster business growth.
With a strong commitment to flexibility and a passion for groundbreaking solutions, MiXBS is your all-in-one toolset to drive your business growth.
Software architect Sergey Sidorov created this cutting-edge solution that empowers businesses to thrive without the burdensome costs often associated with expansion.
MiXBS agents can provide support in various ways, including connecting calls to your global customer care experts and initiating SMS, email, or social media dialogues, all available in over 24 languages.
They enhance your current customer service processes, freeing up more of your valuable time and energy so you can focus on business development.
This company makes significant efforts to carefully select top performers from around the world to ensure the consistent excellence of its services.
By assembling a global team of talented individuals, MiXBS maintains a high service standard regardless of external conditions.
Enhance your capabilities to ensure customer satisfaction and seamless business expansion with the MiXBS services below:
MiXBS agents can handle tasks such as:
MixBS other featured services include virtual assistance and consulting.
MiXBS surpass in countless ways by meticulously selecting and hiring agents who possess exceptional communication and problem-solving skills. Its team undergoes comprehensive training to ensure they are equipped to deliver top-notch service.
MiXBS leverages cutting-edge technology and infrastructure to ensure seamless operations and efficient handling of inquiries.
This includes utilizing up-to-date software and hardware, implementing advanced call routing and tracking systems, and effective CRM (customer relationship management) tools.
MiXBS understands the dynamic nature of its clients’ needs. This contact center company offers flexibility and scalability to accommodate changes in call volume, adapt to emerging technologies, and provide tailored solutions to meet specific client requirements.
Also, MiXBS maintains a robust quality assurance program to monitor and evaluate agent performance.
Regular feedback and coaching sessions, performance metrics, KPIs (key performance indicators), and customer satisfaction surveys contribute to their continuous improvement efforts.
Further, MiXBS’ unwavering commitment is to prioritize customer satisfaction and loyalty. They achieve this through prompt and courteous service, effective issue resolution, and an ongoing focus on enhancing processes and procedures to elevate the overall customer experience.
Nina Konyusheva (CEO)
Nina Konyusheva is a highly skilled project and customer experience manager. With her exceptional interpersonal and problem-solving skills, Nina is adept at fostering strong relationships and resolving complex challenges.
MiXBS does not have publicly-available reviews at the moment. However, we are confident in the quality of their services and how they strive to ensure customer satisfaction.
Should you have any specific questions or concerns, MiXBS would be more than happy to address them to the best of their abilities.
MiXBS’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call +1 (484) 457-8876.
Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).
Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
Outsource Accelerator in the media
See all media mentionsThis contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.