Tactical Business Services is an Australian-owned company that provides innovative BPO solutions customized to clients’ business needs.
Sohan David founded this company in 2004 to fill a gap in the global outsourcing market. TBS Global’s current size is 51 to 200 employees, and its headquarters are in Sydney, Australia.
TBS Global focuses on process management services for clients and works using strategies that focus on: need, environment, enterprise, and deployment.
“Need” involves evaluating business goals, understanding the implication of change management, process documentation, and outlining downstream impact. The environment strategy includes industry trends, barriers and hurdles, competitor impact, and go-to-market strategy.
Enterprise involves determining solutions, mitigating risks, and developing solutions. Its deployment strategy relates to KPI measures, the measure of success, and the post-implementation review of other processes.