Trust the Process

Discover unparalleled efficiency and cost savings with our top-tier Outsourcing solutions. With a dedicated focus on quality and efficiency, our firm ensures seamless integration of services to enhance productivity, elevate business operations and simplify processes for our clients.

OUTSOURCING –
We are the professionals in recruiting, selecting and hiring of great people with expertise in remote and offshore staff management.

Hiring skilled staff offshore for Finance, Admin, Customer Service, Operations and Marketing means you can grow your business at a fraction of the cost of local staff. Industries and roles we specialise in are:

– Accounting and Finance
– Real Estate
– Travel
– Construction (Estimators, Draftsperson, Accounts/Bookkeeping)
– VA/General Administration

What Trust the Process offers its clients

We have access to the best offshore talent.
We also believe your experience should be rewarded. If you already have offshore teams, you know how to manage and lead them - we will reward that experience with lower monthly fees.
In addition to this, salaries are untouched - what you pay your team member, is what your team member receives.

If you're part of a business that has never hired offshore, discover The "Trust the Process" Way:

STEP 1. Confirmation: A Trust The Process Outsourcing Business Advisor will help you identify if Outsourcing is right for you and define the tasks and positions you want to hire for, including building out a clear Position Description.

STEP 2. Preparation: While our experienced recruitment team sources qualified candidates for you, your Australian-based Account Manager will help you prepare for your new team members on the first day and walk you through how to ensure you select the right team member for you.

STEP 3: Integration: Your Virtual Assistant might be in The Philippines but they should feel like an integral part of the team. From their first day, we help you to get the most out of your virtual team.

Every member of the Trust The Process outsourced family has their own internal team leader who is there to help you navigate managing your new team. They will attend training sessions and ensure all of the details are covered in terms of the day-to-day delivery of your tasks.

How Trust the Process outshines the competition

ETHICAL OUTSOURCING -
We believe everyone is entitled to a great job under great conditions and expect our clients to treat their outsourced team with respect and care. Our staff are paid a quality wage, above market rates with social security, healthcare and bi-annual bonuses. They accrue leave and take public holidays.

SME SPECIALISTS -
As Entrepreneurs, we have built multiple successful businesses thanks to the power of outsourcing and offshoring and know that the world of a Small to Medium growing business is different and work hard to make sure every dollar spent is working hard.

PREMIUM TALENT -
Thanks to our experienced local recruitment team we have generated amazing relationships and an excellent reputation in the market and so have access to premium talent in short time frames.

Trust the Process company structure

We are the professionals in recruiting, selecting and hiring of great people with expertise in remote and offshore staff management.

With a dedicated focus on quality and efficiency, our firm ensures seamless integration of outsourcing services to enhance productivity, elevate business operations and simplify processes for our clients.

The Executives of Trust the Process are:

Shaun Smith (CEO)
Shaun Smith is a seasoned executive known for his leadership in commercial strategy, growth initiatives, and efficiency optimisation. His extensive experience empowers him to drive impactful outcomes that streamline operations, accelerate implementation, and inspire teams to achieve strategic objectives effectively.

Matthew Moseley (Co-Founder/Head of CRM)
Matthew Moseley has helped businesses streamline and automate essential tasks like accounting, cash flow, sales, and marketing. His experience as a leader in the military, with successful start-ups, and with small business owners all help him make decisions about how to help business owners learn the basics and streamline their operations with Trust The Process.

Peter Liston (Co-Founder/Director)
Peter Liston is an expert whose skills include leadership, developing repeatable sales processes, and revenue growth. Having founded numerous successful start-up businesses, he is intimately familiar with the challenges faced by small company entrepreneurs. With Trust The Process, he committed to developing ways to create a system that provides long-term success.

Ben Shipley (Chief Customer Officer)
As a seasoned sales and marketing leader with over 20 years of experience, Ben helps businesses achieve their growth potential by systemising, automating, and delegating. As Chief Customer Officer at Trust The Process, Ben specialises in supporting clients to implement and optimise staffing and CRM solutions and empowers businesses to thrive in competitive markets.

And other key executives such as:

Day Bautista (Operations Manager – Philippines)
Day Bautista began working with Peter and Matthew in 2015. Her years of expertise leading teams in the BPO industries qualify her to manage the Philippine operations of Trust The Process.

She is known to be an exceptional leader and problem solver who devotes her passion to her team’s success.

Sample highlight service offering of Trust the Process

We are the professionals in recruiting, selecting and hiring of great people with expertise in remote and offshore staff management.