Colombian Association of BPO
Definition
What is the Colombian Association of BPO?
The Colombian Association of BPO (BPrO) is a non-profit organization that aims to unite and represent companies in the BPO sector and their value chain for over two decades.
It has more than 100 associated companies specializing in customer relations. The Colombian Association of BPO serves as the benchmark for the country’s sector.
BPrO has been at the forefront of consolidating industry data, serving as a primary and secondary source of information for key stakeholders such as the:
- National government
- Local governments
- Academia
- Private sector companies
This pivotal role enables BPrO to identify the latest global trends in the industry, produce high-quality information for decision-makers, and highlight the sector’s evolution in Colombia.
Colombian Association of BPO’s mission
The mission of the Colombian Association of BPO is to bring together companies within the customer relations value chain to represent their interests.
This involves developing strategic activities to enhance the sector’s image, growth, and the BPOs’ competitiveness nationally and internationally.
Additionally, the association aims to facilitate and promote a positive business environment and the development of best practices.
Colombian Association of BPO: CX Summit
The Colombian Association of BPO organizes an annual CX Summit, a pivotal event designed to help companies connect and gain the latest industry insights.
The CX Summit has grown to become not only the most important event for the BPO sector in Colombia, but also one of the most significant BPO events across the Americas.
This annual event connects major global BPOs with local companies, bringing together large, established players alongside those still in growth mode.
It allows participants to network, share knowledge, and explore new opportunities, fostering collaboration and innovation within the industry.
Colombian Association of BPO: Why become a member?
Colombia stands out as one of the most attractive destinations worldwide for global services, as recognized by AT Kearney and Gartner. This attractiveness is driven by:
- The country’s high availability of qualified human talent
- Competitive costs
- A favorable business climate
All of these position Colombia to become an export platform for increasingly sophisticated services incorporating new and better technologies.
Additionally, the country’s legal stability is crucial for investors and national companies in the BPO sector that aim to expand and explore new markets.
Its privileged geographic location and significant connectivity further enhance confidence in operational stability and efficiency.
Independent
