• 4,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Glossary » SMS Support

SMS Support

Profile Picture

Vilma Estrellado

Last updated: January 27, 2023 1 min read
Definition

What is SMS support?

Short message service (SMS) support is the provision of customer support through text messaging, the most widely used data application in the world.

What is SMS support

It is an asynchronous form of communication that does not require the agent and the customer to be active at the same time in order to communicate back and forth.

SMS support is a convenient way to help customers with their concerns and find resolutions for their concerns without having the need to have a phone conversation.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Outsource Accelerator in the media

See all media mentions

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
4,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 4,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 4,000 firms
  • Simple
  • Transparent
Banner Image