PH BPO COVID Performance Survey

Our ambition for this survey is to assess the growth of the medium-sized outsourcing companies over the last 12 months, during COVID. The main reference period is 1 March 2020 – 28 February 2021 (referring to pre-COVID and ‘now’.

Our hypothesis

While BPOs found it really difficult during the initial stages of COVID, they have since seen a strong rebound and growth. Operationally it has been very unstable, although this is now settling down.

Our aim

Our aim to better represent the efforts and impressive results of the medium-size BPO sector who are often overlooked.

PH BPOs ONLY

Please, only complete this survey if you are an established PH BPO. Unverified submissions will be excluded.

Confidentiality

The main metric of this survey is the ‘growth in seats’ during the COVID period. We realise that this requires some sensitive information regarding your BPO. However, we will keep this information 100% CONFIDENTIAL. We will only report the aggregated number of seats across all respondents, and will not share any individually identifiable responses with anyone.

PLEASE NOTE: We do need to collect your BPO name and email, just to ensure that respondents are real. Unverified responses will be excluded.

Thank you

Thank you for participating in this survey. We will share all results with you, and answer any questions you have.

Derek Gallimore