Top 20 BPO companies in Hungary
List of top BPO companies in Hungary
- Max & Future
- TeleMedia
- Photel
- Quality Call
- Protocall
- Interswitch
- Multicom Group
- Process Solutions
- FirmaX Hungary
- RSM Hungary
- Tech People
- HRM Center
- Telemeteor
- AppTel
- Entercom
- Covalen
- euPHONE
- Accace
- United Call Centers
- Call Center Hungária
Hungary is emerging as a prominent destination for top-tier business process outsourcing (BPO) services. The country has witnessed significant growth owing to a highly educated workforce, a favorable business environment, and a growing customer base across Europe.
As businesses increasingly seek to optimize their operations and enhance efficiency, the demand for reliable BPO partners has surged.
This guide will help businesses looking for the top BPO companies in Hungary to partner with in delivering exceptional services.
The BPO industry in Hungary
According to Statista, the BPO industry in Hungary is expected to hit $490 million in 2024. Analysts foresee an annual growth rate of 5.19%, eventually producing a market volume of $600 million by 2028.
The presence of the Hungarian Service and Outsourcing Association, or HOA, is predicted to play a central role in preserving and expanding Hungary’s BPO sector.
Key BPO services
Hungary’s BPO industry offers a comprehensive range of services suited to meet the evolving needs of businesses worldwide.
Key services offered by Hungary’s BPO sector include:
IT development
Hungary’s BPO industry has a strong pool of skilled IT professionals and a wide array of IT outsourcing services.
These include:
- Software development
- Technical support
- Data processing
WIth a focus on innovation and technology, BPO companies in Hungary help businesses leverage cutting-edge solutions to drive digital transformation.
Finance and accounting
BPO companies in Hungary offer end-to-end finance and accounting solutions, such as:
- Bookkeeping
- Financial analysis
- Payroll processing
- Tax compliance
Utilizing advanced tools and expertise, they help businesses streamline their financial processes and achieve greater accuracy and efficiency.
Human resources
BPO providers in Hungary assist companies with HR-related tasks, including the following:
- Recruitment and staffing
- Employee onboarding and training
- Performance management
- Payroll and benefits administration
By outsourcing HR functions, organizations can reduce their administrative burdens and focus on core business activities.
Customer service
Hungary’s BPO companies excel in providing outstanding customer service across various channels. Their highly skilled workforce ensures prompt and effective resolution of inquiries and issues, enhancing customer satisfaction and loyalty.
Top global outsourcing lists
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 3,800+ BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.
Whether you’re a solopreneur, SME owner, or a corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now!
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Top 20 BPO companies in Hungary
Here is our list of the top 20 BPO companies in Hungary:
1. Max & Future
Location: Budapest, Hungary
Max & Future offers different services in various areas, including:
- Marketing
- Graphic design
- Event management
- Printing
- Web design and development
- Contact center services
The company emphasizes its ability to combine the power of technology solutions with human creativity. Its team of experts has a combined 25 years of experience specializing in their fields.
Max & Future positions itself as a firm that understands and responds to the economic, technological, environmental, and social changes around it. It aims to provide its clients with the best solutions to help them stand out.
2. TeleMedia
Location: Budapest, Hungary
TeleMedia is a BPO company that also describes itself as the world’s largest producer of live, revenue-producing, interactive TV shows. It offers professional CRM and call center solutions in eight languages.
The firm has a solid reputation for delivering excellent outsourcing solutions. Its team of skilled professionals is ready to provide seamless services to drive business success.
3. Photel
Location: Budapest, Hungary
Photel specializes in customer experience and contact center services. The company believes in the importance of providing high-level customer contact and engagement to ensure the success of any outstanding product.
Photel highlights the benefits of professional process development, emphasizing increased productivity, cost-efficiency, and result-oriented work.
4. Quality Call
Location: Budapest, Hungary
Quality Call offers various services, such as:
- Call center solutions
- Telemarketing
- Market research
- Back-office support
Quality Call expresses its commitment to finding solutions for both small and large-sized clients. Its focus on effective communication with partners involves immediate reporting for accountability.
5. Protocall
Location: Budapest, Hungary
Protocall emphasizes its professional expertise, innovative approach, and added human values in delivering high-quality services to its clients. This tech company boasts of managing over 500 workstations and seven million customer contacts in at least ten languages.
It also prides itself on its commitment to customer satisfaction, continuous improvement, and social solidarity. With a modern office environment and a motivated team, Protocall presents itself as one of Hungary’s largest contact centers.
6. Interswitch
Location: Budapest, Hungary
Interswitch’s range of call center services is tailored to assist businesses in managing their incoming calls efficiently. It aims to support companies in enhancing customer satisfaction and loyalty through human interaction instead of automated responses.
For those seeking a reliable BPO partner for managing call center operations and optimizing customer interactions, Interswitch is a seasoned provider to consider.
7. Multicom Group
Location: Budapest, Hungary
Multicom Group is a BPO company with over 15 years of experience in providing complex solutions in customer service and direct communications.
The company boasts clear and indisputable expertise in fields such as banking, finance, and automotive. It aims to be a quality player in the market, enriching the culture of the industry and promoting customer service careers.
8. Process Solutions
Location: Budapest, Hungary
Process Solutions is a leading BPO company that primarily offers accounting and payroll services across Europe. It’s committed to maintaining high professional standards and delivering trustworthy solutions.
Process Solutions brings agility and flexibility to its services. The firm offers a diverse range of comprehensive offerings tailored to address the unique and individual needs of each client.
9. FirmaX Hungary
Location: Budapest, Hungary
FirmaX Hungary is a BPO company specializing in offering integral and professional corporate, legal, tax, and accounting services. With a team of experienced professionals in business-related services, its primary goal is to aid clients however necessary.
FirmaX also offers fully-equipped virtual offices as a convenient solution for businesses needing a professional address.
10. RSM Hungary
Location: Budapest, Hungary
Integrity, quality, and meaningful expertise are core values that define RSM Hungary. Its team of qualified professionals has vast experience in handling diverse client portfolios.
RSM Hungary serves clients from various sectors, including:
- Real estate
- Construction
- Energy
- Healthcare
- Hospitality
- Manufacturing
- Technology
The firm aims to work hand-in-hand with clients and offer them practical solutions to improve their business performance.
11. Tech People
Location: Budapest, Hungary
Tech People focuses on providing flexible staffing solutions in the technology domain. With 20 years of industry experience, it has established a strong presence and a rich history across different sectors.
Its services aim to provide the right resources at the right time and place within the required engagement model. By understanding customer’s needs, it ensures that the necessary resources are supplied to meet and exceed expectations.
12. HRM Center
Location: Budapest, Hungary
HRM Center has almost 20 years of experience in the Hungarian market, providing modern communication technologies and well-trained customer service agents. This tech firm ensures that its clients receive the best possible service.
HRM Center utilizes the latest communication technologies and innovative solutions. It leverages automated and virtual call center systems. It emphasizes its commitment to delivering the highest standard of service.
13. Telemeteor
Location: Budapest, Hungary
Telemeteor is a telecommunication partner that offers BPO services. With over ten years of experience, Telemeteor aims to bring efficient and high-quality communication solutions to its clients.
The company specializes in fleet management services, catering to the needs of small, medium, and large businesses.
14. AppTel
Location: Budapest, Hungary
Apptel has extensive expertise in call center solutions and market research. It helps businesses to optimize their operations and improve customer engagement.
Apptel offers multiple services that can be tailored to the specific needs of each client, ensuring a personal approach. The company also specializes in human resource services, assisting in recruitment and selection processes.
15. Entercom
Location: Budapest, Hungary
Entercom is an online marketing and BPO company. It offers services such as:
- Search engine optimization
- Link building
- Pay-per-click
- Website development
Entercom understands the importance of visibility in search engine rankings and works towards improving organic search results. The company highlights its commitment to offering tailored solutions to meet clients’ unique needs.
16. Covalen
Location: Budapest, Hungary
Covalen is a leading BPO company that offers tailored outsourcing solutions to meet client needs and exceed expectations. Its expertise includes creating compelling customer experiences through omnichannel and automated technologies.
With a global reach and years of experience, Covalen collaborates with organizations worldwide and continuously delivers excellent outsourcing solutions.
17. euPHONE
Location: Budapest, Hungary
euPHONE specializes in providing call center services and telecommunications solutions. The company aims to provide a cost-effective alternative for those seeking to outsource their call center operations.
euPHONE emphasizes the importance of customer satisfaction and has established strategic partnerships with different clients.
18. Accace
Location: Budapest, Hungary
Accace is a global advisory and BPO services company. The firm strives to bridge the gap between clients’ needs and cutting-edge solutions.
Accace has a strong track record of serving over 10,000 companies from various sectors, with over half coming from the Fortune 500. It is dedicated to remaining on the cutting edge of innovation and technology.
19. United Call Centers
Location: Miskolc, Hungary
United Call Centers is a reputable BPO that focuses on providing exceptional customer service.
The company’s service offerings include:
- Customer service
- Technical support
- Integration services
- Reporting
- Sales support
- Telemarketing
- Lead generation
- Technical assistance
United Call Centers also places importance on environmental impact and follows environmentally friendly practices. It has established guidelines to reduce its carbon footprint and contribute to a sustainable future.
You may read a further review of this BPO here.
20. Call Center Hungária
Location: Budapest, Hungary
Call Center Hungária provides comprehensive outsourcing solutions tailored to meet the diverse needs of businesses across industries.
One of its key strengths is its multilingual workforce, proficient in languages including:
- English
- German
- French
- Italian
- Spanish
This enables them to serve clients from diverse geographic regions effectively. The firm leverages advanced technology and best practices to streamline solutions and drive business growth.
Factors when choosing a BPO in Hungary
When choosing a BPO partner in Hungary, you should consider several critical factors to ensure a successful and mutually beneficial partnership.
- Cost-effectiveness – Evaluate the pricing structure of the BPO provider to ensure their services align with your budget. Compare pricing models and consider the overall cost savings compared to in-house operations.
- Quality and expertise – Assess the BPO’s track record, reputation, and industry experience. Look for evidence of consistent quality and reliability, such as certifications, accreditations, and client testimonials.
- Language proficiency – If language support is crucial for your business, consider BPO companies that can offer multilingual services in the required languages for your target markets.
- Security measures – Verify that the BPO company has robust data security measures. Assess its security protocols and compliance with relevant data protection regulations.
- Technology and infrastructure – Evaluate the technological capabilities and infrastructure of the BPO provider. Ensure it has the necessary resources and tools to support your business requirements.
- Scalability and flexibility – Choose a BPO partner that can scale its operations according to your business needs. Assess also its flexibility in service offerings, contract terms, and resource allocation.
- Cultural compatibility – Determine how compatible your organization’s culture is with the BPO partners. Harmony in work culture, values, and communication styles is essential for effective teamwork.
- Location – Hungary’s geographic location offers certain advantages, such as easy access to European markets and time zone compatibility with many Western European countries.
By considering these factors and conducting thorough diligence, you can choose a reliable BPO company in Hungary that you can partner with for long-term success.
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