How SixEleven’s live chat support agents can be an asset to your business

As customer expectations continue to rise, businesses are increasingly turning to live chat support to engage with their audience. This real-time communication tool allows companies to provide instant assistance, improving customer satisfaction and loyalty. 

Freshworks’ recent study reveals that live chat support boasts an impressive average customer satisfaction rate of 83.1%. 

Indeed, live chat has become a vital part of delivering seamless service, especially with more consumers preferring quick responses.

In this blog, we’ll explore the growing importance of live chat support. Learn how offshoring skilled, experienced agents from SixEleven can be a valuable asset for businesses looking to scale and provide exceptional customer service.

What live chat support agents do

The role of live chat support agents encompasses a variety of responsibilities that help businesses maintain strong customer relationships and resolve issues efficiently. 

Here’s an overview of what live chat support agents do:

• Respond to customer inquiries. Agents engage with customers in real-time, answering questions about products, services, and policies.
  
• Resolve issues quickly. They troubleshoot problems, offer immediate solutions, and guide customers through steps to fix issues.
  
• Provide product information. These specialists help customers understand features, specifications, and benefits, assisting in purchasing decisions.
  
• Handle multiple chats. Skilled agents manage several conversations at once while maintaining timely and accurate responses to all customers.
  
• Escalate complex issues. When necessary, they forward more complicated problems to higher-level support for resolution.

To meet growing demand and improve service quality, many businesses are opting to offshore live chat support, ensuring 24/7 availability and enhanced efficiency.

5 ways SixEleven’s live chat support agents can help you

By offshoring live chat support to premier BPOs like SixEleven, companies can unlock numerous benefits that drive growth and improve customer satisfaction. 

SixEleven’s experienced live chat support agents can be a valuable asset to businesses across the globe, helping them streamline operations and enhance service quality.

Here are five ways SixEleven’s agents can help businesses thrive:

1. Improved customer turnaround times

Customers today expect quick responses. SixEleven’s dedicated live chat agents are available around the clock, allowing businesses to significantly reduce response times. 

Customers get the help they need immediately, improving satisfaction and reducing the risk of frustration or lost sales.

2. Personalized customer experience

SixEleven agents understand the importance of a personalized touch. Rather than relying on generic templates, they tailor each interaction to the individual, making customers feel valued and heard. 

This personalized approach fosters stronger connections and boosts customer loyalty.

3. Increased customer retention

SixEleven helps businesses reduce friction in customer interactions through its consistent, high-quality support.

With agents who are fully dedicated to solving problems and answering questions, customers are more likely to return and continue engaging with the brand. In turn, it increases long-term retention rates.

4. Enhanced workflow

Offshoring live chat support agents to SixEleven allows your in-house team to focus on core business activities. 

Relieving your team of routine customer service tasks frees up valuable resources and improves internal workflows, ultimately boosting productivity and overall business efficiency.

5. Lower operating costs

Hiring remote customer support can help reduce overhead costs. SixEleven provides fully trained and equipped agents, eliminating the need for businesses to invest in additional staffing or training. 

This scalability allows businesses to manage customer service needs cost-effectively, adapting to changing demands without incurring extra expenses.

Offshore professional live chat support team with SixEleven

Partnering with SixEleven for your live chat support needs means gaining access to a team of skilled, professional agents ready to provide exceptional customer service around the clock. 

Its dedicated live chat agents are trained to handle inquiries, resolve issues, and create personalized experiences that keep your customers satisfied. Your customers are always a message away from the assistance they need.

Don’t let customer service challenges slow down your growth—take advantage of SixEleven’s expertise in live chat support today. 

Get in touch with SixEleven to start scaling your customer service and delighting your clients!