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Lee Kuan Yu, the long-time leader of Singapore, once said that “If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business”.
Astronomical costs, market saturation and of course, competition are just some of the reasons why business owners choose to lower their overhead costs. This helps them maximize their resources and increase their profit margins. This also enables companies to sustain themselves as well as the companies who do business with them.
Global outsourcing has grown rapidly in the Philippines over the past decade. Although the bulk of the clients are from American companies, a study conducted by the Philippine Institute for Development Studies (PIDS) showed that most Australian firms choose the Philippines as an offshoring/outsourcing destination.
Here are some of the reasons why:
1. Time zone similarities
With just a 2-hour difference, this means that the Philippines and Australia can work almost synchronously.
2. A highly skilled workforce
Filipinos are known globally to have a good command of the English language which is a vital requirement for most Australian companies. Filipinos are also well-educated, highly adaptable and an innate inclination towards good service.
3. Competitive salaries
Australian firms can save up to 70% in terms of costs. Filipino salaries are eight times lower than an average Australian employee.
Australian Outsourcing Examples
Here are some examples of Australian companies that are successfully outsourcing to the Philippines. As you can see, the companies are a mix of big and small, high-tech, and traditional – and they’re all able to harness the benefits of outsourcing for their operations and ultimately their clients.
1. Acumen Data
Acumen Data is all about smart information management solution. Solutions that let businesses convert manual processes to automated processes which will make companies more efficient and profitable. With the company’s experience in working with different businesses, they have developed a solid methodology to determine a company’s precise need and to provide the most cost-efficient solution.
- Accounts payable – Introducing CAAPS, which stands for Complete Automated Accounts Payable Solution. And, as the name suggests, it will completely automate your accounts payable process.
- Accounts Receivable – CAARS is short for Acumen Data’s Complete Automated Accounts Receivable Solution.
- Mail Processing – Acumen Data’s Mail Processing Solution solves the old mail problem with automation. Their solution enables companies to receive the post, scan the documents, index the mail and apply your business rules to determine the best recipient.
- Hosted Solutions – Even before everybody started talking about “the cloud,” they were already helping their clients take their most important functions and most sensitive data offsite.
- Proof of Delivery – Productivity gets a big boost since staff no longer need spend hours filing, searching, copying, emailing and all the rest.
Since productivity is enhanced so is your company’s profitability.
You can track goods from dispatch to delivery, minimizing shrinkage, loss and inaccuracies in the client’s deliveries.
Business Process – Their advanced data capture and business rules engines allow for the instant analysis of complex and unstructured data.
To know more about Acumen Data please visit their website.
2. Solectric Australia
Solectric is an innovative Australian company driven by passion to provide industry high efficiency solar system Installation solutions to their Solar partners both in residential and commercial applications.
Solectric wants its customers to get the highest level of care throughout their tie up with their solar customer. Which is why they take pride in having their own in-house team of certified solar installers and designers.
- Solar Panels
- Solar Inverters
- Mounting System
To know more about Solectric please visit their website.
3. Securitas Private Wealth
The Company’s name was taken from the Latin word for security. They are very passionate about providing financial security to their clients. Their company provides affordable financial advice to Australians.
Securitas offers advice in the most important aspects of their client’s financial life such as;
- Life Insurance Advice
- Income Protection Advice
- Claims Superannuation Advice
For the majority of Australians their greatest asset is their ability to earn. By giving them superb financial advice, they will always be prepared if the unexpected happens.
To know more about Securitas Private Wealth please visit their website.
4. Star News Group
Star News Group is an independent Australian family owned media company and leading provider operating across Melbourne, Geelong and the Yarra Ranges region.
An innovative publishing company, Star News Group has a reputation for developing a diverse range of community publications.
- Classified Advertising
- Display Advertising
- Fermax Distribution
To know more about Star News Group please visit their website.
5. Eview Group
It began in November 2006 in the bayside suburbs of the Mornington Peninsula, Victoria. Four individuals created a business with a vision and philosophy that has the sole purpose of exceeding client expectations in all aspects of the real estate process.
To deliver on that vision, the founding Directors knew that they would require the help of great people. They needed to align themselves with people who were not only professionals with superb talent, but those with purpose and an innate DNA of going above and beyond what is normally expected.
To know more about Eview Group please visit their website.
6. Coastal Real Estate Group
is a locally owned family business who considers the clients’ best interests at heart.
The company believes the Great Australian Dream is about so much more than just the bricks and mortar from which it is made.
The Principal & Managing Director, Mason Garten, is a nationally recognised Elite Performer in Australasia’s largest real estate franchise group, and 4 consecutive year recipient of the News Limited Excellence in Print Media Award. Coastal Real Estate Group promises to deliver the highest levels of customer service and positive client outcomes.
To know more about Coastal Real Estate Group please visit their website.
7. Buzinga Apps
Australia’s leading user engagement-focused app development agency. Buzinga Apps specialises in designing and executing award-winning mobile experiences for businesses with large customer bases who are looking to scale and create a standout presence in their competitive markets.
To date, over 300 businesses from all over Australia and in 5 different countries have worked with Buzinga Apps to create NEW revenue streams, find NEW customers and enter NEW markets.
- Mobile Web and Backend Development – build intuitive mobile and web apps powered by robust backend infrastructure.
- User Engagement and Retention Optimisation – create mobile experiences that engage your customers for life.
- Clouds and the Internet of things – Create new sources of revenue and smarter customer interactions with IoT and Cloud solutions.
- Mobile Consultation and Strategy – We work with businesses all over the world to design high-impact ‘mobile first’ strategies.
- Augmented Reality – Give your customers unprecedented access to your brand through Augmented Reality.
- Artificial Intelligence and machine-learning – Discover powerful customer insights by integrating Artificial Intelligence into your app.
Three principles of success
- Long term engagement
- Collaborative execution
- User centricity. The user always comes first
To know more about Buzinga Apps please visit their website.
During their time at Bain & Company, they noticed the power of fortuitous workers and consultants as a means to get support and expertise to supercharge organizations and create real change.
At that time, corporations lacked the ability to easily augment staff, build handpicked consultant teams, hire top individual short-term talent and engage with subject matter experts and boutique firms. They were also unable to hire elite business professionals available for deployment within days.
At the same time, they saw that more freelancers and firms in management, finance, marketing, HR, sales, operations and technology wanted to have more flexibility and choice in the way they work and with whom they work.
Through the Expert360 platform, consultants, freelancers and firms are able to:
- Do what they love everyday by selecting projects that leverage their skills and interest them.
- Effortlessly manage their own workflow without having to worry about contracts and invoices.
- Grow their professional network by connecting with likeminded businesses seeking individuals with their unique background and experience.
How they Work
- Create your Project briefs
- Get matched to the best consultants
- Engage quickly and directly
- Agree Terms
- Work directly with your consultant
- Pay and contract
- Leave feedback and reviews
- Track spend and activity
- Strategy Consulting
- Digital Marketing
- Traditional Marketing
- Accounting and Finance
- Deal Advisory
- Sales & Operations
To know more about Expert 360 please visit their website
9. Omniveta Australia
Omniveta has its roots in Scandinavia, where they have been administering complex financial products on behalf of banks and other Financial Institutions for more than ten years.
Combined with a company philosophy of simplicity and transparency, this experience has helped secure their position as a trusted business partner beyond financial intuitions, culminating in Omniveta being awarded an exclusive contract to provide invoice factoring, invoice administration and debt collection services to suppliers of the multi-billion Euro Femern tunnel project.
- Cash on Acceptance – For suppliers of Major Projects and Corporations.
- Invoice Factoring – How long are you waiting to get paid
- Invoice Administration
- Debtor Monitoring – By monitoring the credit activity of customers, partners and suppliers you can better plan for issues before they become a big problem.
- Clinical Solutions – Most practice managers know that the health sector is a competitive area to work in, but it’s also one of the least efficient.
To know more about Omniveta please visit their website.
Optus has been investing in their networks. In their staff. And in sustainability. At Optus, they’re very much invested in giving Australians choice and keeping you connected.
- Broadband and NBN
- Sports and Entertainment
- Home Phone
To know more about Optus please visit their website.
Vodafone Hutchison Australia (VHA) is an Australian telecommunications company providing mobile voice, text and data services. VHA’s 4G network covers more than 22 million Australians. The company will launch fixed broadband services in 2017.
VHA is a 50:50 joint venture between Vodafone Group Plc and Hutchison Telecommunications (Australia) Limited. As of 31 December 2016, VHA’s customer base has grown to 5.56 million.
- Mobile Phone Plans
- Prepaid Phone Plans
- Mobile Broadband Plans
- Tablets and Plans
- Sim only Plans
To know more about Vodafone please visit their website.
EcoMove is an Australian owned home “removalist” and storage company operating in Melbourne and surrounding areas. The EcoMove brand has been founded around delivering innovation through the use of ecofriendly plastic moving boxes to complement the friendly, professional moving service.
They offer customers the opportunity to hire these plastic-moving boxes for their moves as a sensible, ecofriendly and cost-effective alternative to purchasing cardboard moving boxes. These moving boxes are very easy to use for smaller, inner-city residences as they are stackable and can be delivered and picked up in the weeks surrounding your move. Eco Move offers a range of moving service packages enabling customers to choose the right, affordable service for their needs. Their experienced and professional staff are amongst the best in the business and can efficiently move you into your new home.
- Order moving boxes
- Book a removalist
- Interstate moving
- Eco Boxes
- Packing Products
- Trollies and Dollies
To know more about Ecomove please visit their website.
While outsourcing may not be something entirely new for most companies, some companies are still a bit wary to take the leap. If you want to cut the cost of labor without sacrificing the quality of work, outsourcing is the best solution.
In the past years, the Philippines has been one of the leading call center hubs in Asia, next to India, gaining approval from foreign investors. Although the BPO industry in the Philippines is still dominated by American firms, the Philippines is starting to gain reputation in Australia as their preferred outsourcing destination.
Outsourcing to the Philippines is highly beneficial for Australian companies that want to drive growth and create more jobs both locally and abroad.
It plays a critical role in cost savings and business expansion.
Particularly, Australians should outsource to the Philippines because Filipinos are not only exceptional in most facets of technological discipline, but also, culture and time zone likeness of the two countries can provide smooth communication between the two. The high Filipino literacy rate, especially in English language, and quality of the Philippine educational system have proven that Filipinos have the competitive advantage over other countries for outsourcing.
This article only covers 12 companies. There are many thousands more that are outsourcing and have great successes to share. Stay tuned – we’ll cover more of these soon…