Managed IT support services in today’s business environment

This article is a submission by IBT. IBT is a Dubai-based BPO service provider committed to establishing long-term relationships with clients by meeting their expectations and fostering mutual trust.

Organizations of all sizes encounter significant challenges in managing their IT infrastructure effectively.

Many businesses rely on Information Technology Managed Service Providers (IT MSPs) for comprehensive and proactive IT support services.

This blog explores the role of IT MSPs and how they add value by providing expert technical assistance, proactive monitoring, and strategic IT solutions.

Read on to find answers to your questions about managed IT support and learn why this method is rapidly replacing the old break-fix model.

What are managed IT support services?

Managed services involve giving a third-party service provider complete responsibility for certain aspects of your company, often related to IT support services.

In today’s technology-driven world, the quality of a company’s IT infrastructure can make or break its success. Most businesses operate electronically, and significant IT issues can lead to substantial losses.

With managed IT support services, business owners can stop worrying about data loss or computer problems, as these are managed by experts. Owners can focus on what truly matters – running their business.

Managed IT services are provided by companies known as Managed Service Providers (MSPs). These providers integrate seamlessly with your IT systems, optimizing your workflows for maximum efficiency and productivity.

MSPs offer a range of services tailored to your business’s specific needs and requirements.

Here are some of the main types of managed IT services:

Managed cloud services

These services encompass the management and control of a cloud platform, from initial migration to ongoing optimization. They are commonly referred to as “cloud computing” services.

The following are four common types of cloud computing services:

• Infrastructure as a service (IaaS)
• Platform as a service (PaaS)
• Software as a service (SaaS)
• Function as a service (FaaS)

Managed security services

This type of managed IT support services can include:

• Malware protection
• Application compatibility
• Patching
• Maintenance

These functions can be performed either remotely or on-site, depending on your preference.

Managed communication services

MSPs offering managed communication services integrate data, voice, and video into a single IP network. This allows your traditional call center to include additional features like instant messaging, phone, email, web, and fax services.

Managed print services

Managed print services can optimize your company’s document output. MSPs handle hardware maintenance and replacement, supply parts and materials, and provide other services needed to keep printers, faxes, and copiers operational.

The growing need for managed IT support services

Why are so many businesses choosing to hire managed IT providers?

Every company needs quick access to IT professionals without having to budget for hiring multiple technicians with diverse expertise.

An MSP provides the range of skills needed to maintain your IT infrastructure at a flat rate, which is more cost-effective than maintaining an in-house team of experts.

As technology evolves, the demand for skilled technical talent who can leverage business technology for growth has increased.

The technology implemented by reliable managed IT support service providers is time-tested and meets stringent internal standards.

Clients know that when MSPs make a recommendation, they will receive reliable solutions tailored to their unique business needs.

They are ensured to stay ahead of the tech curve, monitor for cyber threats, minimize downtime with proactive solutions, and provide immediate responses to protect their businesses from various threats.

Common reasons to outsource managed IT support services

Generally, three types of companies benefit from hiring managed IT providers:

• Companies too small to hire an in-house IT team but have too many systems and tickets to manage on their own.
• Organizations with IT departments overwhelmed by daily tasks like end-user support, troubleshooting, and software upgrades. MSPs help them focus on high-level, strategic initiatives and long-term goals.
• Businesses with IT departments capable of handling daily tasks but require external expertise for complex projects.

These projects typically aim to enhance the company’s overall IT support services strategy, such as infrastructure upgrades, migrations, or Security Information and Event Management (SIEM) solutions.

Key benefits of using managed IT support services

IT services shouldn’t be a temporary fix for outdated technology. You need experts who can implement a secure tech stack to foster innovation, increase profits, and deliver exceptional client services.

Save time

Entrusting your IT functions to experts saves you time that your team can devote to core objectives. Managed IT support service providers deliver solutions promptly whenever you need them.

Spend fewer hours waiting for IT support and more time applying your talents and resources to expand your business!

Gain a competitive edge

You may not have round-the-clock managed support IT services, but chances are, your competitors do. The UK government statistics show that over 53% of small and medium-sized businesses currently rely on Managed IT Service Providers.

The digital era has equalized the competitive landscape, allowing smaller organizations to challenge industry giants. This is why 73% of SMBs see emerging technologies as a chance to innovate, increase profits, and gain an edge in their market.

Having managed IT support at your disposal strengthens your business infrastructure, putting you in a robust position to compete with your largest rivals.

Less stress, fewer risks

The multitude of daily IT tasks necessary to scale your company can be overwhelming.

Managed IT support services can ease the burden of developing and implementing security policies or maintaining reliable backups—both crucial for preventing downtime and revenue loss.

Premier third-party service providers navigate your technology challenges with a detailed roadmap to success.

Focus on growing your business worry-free as we ensure seamless operations behind the scenes.

Achieve operational maturity – quickly

Harness the power of cutting-edge technology to reach your objectives through established processes, top-notch cybersecurity measures, and safety protocols tailored to your business needs, all with the assistance of an MSP.

Reliable MSPs go beyond mere tech fixes; they maximize their potential to benefit your operations fully.

IT solutions for all businesses

Implementing and managing all of the mentioned tasks can be either impossible or costly without the assistance of managed IT services.

By bringing in a team of experts to update and safeguard your business against modern threats, you and your in-house teams can concentrate on your core competencies.

Outsourced IT support services handle your security and software requirements behind the scenes and can supplement your IT department’s capabilities as needed.