Exploring 8 offshore healthcare functions with Connext

Healthcare providers are constantly facing challenges when it comes to workforce management and administrative functions. From staffing shortages to the overwhelming demands of admin tasks, these issues can take a toll on efficiency and patient care. 

As the sector struggles to meet these demands, many are turning to innovative solutions to ease the burden. Just like other industries, healthcare has found a saving grace in offshoring remote workers. 

With the help of seasoned remote workers, medical providers can maintain high standards of service while augmenting their operations. 

This article highlights eight offshore healthcare functions offered by Connext, a trusted third-party solutions provider, that help organizations improve their overall operational efficiency.

How Connext’s offshore healthcare functions help you 

Connext’s offshoring solutions for healthcare are tailored to meet the specific needs of healthcare providers, offering numerous benefits:

Scalability

The company utilizes AI and industry expertise to find the right candidates quickly so healthcare organizations can build their remote teams in as little as 21 days. This speed and flexibility make it easy to scale day-to-day processes based on changing needs.

Multi-country operations

Connext has entities across the globe, tapping into the top 1% of talent and providing access to a diverse workforce. 

It helps identify the best location for each need, whether a healthcare provider needs specialized skills or wants to build a multi-site team.

In-depth experience

Backed by over ten years in the industry, its team of experts is equipped to move along the complexities of healthcare operations. This wealth of knowledge ensures that healthcare providers get the most effective and efficient support for their offshore needs.

Data security 

Connext provides secure global facilities and employee equipment, meaning all sensitive information remains protected. 

Its specialists also never store your data offshore, providing peace of mind when it comes to compliance and security.

8 Offshore healthcare functions you can leverage with Connext

Here are eight offshore healthcare functions to help you optimize daily work, access top talent, and maintain security while keeping costs manageable:

1. Bilingual patient services and care coordination

Connext helps healthcare providers deliver a seamless experience for patients by offering bilingual support in both English and Spanish. This function covers everything from scheduling appointments to managing ongoing care. 

It enhances patient outcomes through effective communication, reducing confusion, and improving patient satisfaction throughout their healthcare journey.

2. Revenue cycle management

Offshoring revenue cycle management with Connext helps optimize billing and payment processes. From patient intake to reimbursement, this service help by:

• Reducing errors
• Speeding up payment processing
• Improving financial performance

Healthcare providers are able to focus more on patient care.

3. Bilingual contact center

Connext’s bilingual contact center lets organizations improve patient satisfaction and reduce call abandonment rates. Its agents communicate across multiple platforms such as phone, chat, and email. 

Patients’ questions and concerns are addressed in a timely manner. An efficient communication system helps build trust with patients. They receive the support they need, leading to stronger patient relationships and improved retention.

4. Medical records management

Connext offers secure handling and retrieval of medical records through electronic health record (EHR) systems like EPIC, Athena, and NextGen. 

Medical service management fosters accuracy and compliance while providing timely access to crucial patient data, which is vital for both administrative and clinical needs.

Connext also facilitates smooth integration with current healthcare platforms. It also aids in more informed decision-making throughout the organization.

5. Virtual scribes

Virtual scribes allow professionals to focus on patient care. At the same time, offshore support teams capture detailed medical histories, physical exams, test results, treatment plans, and other relevant information directly into electronic medical records (EMRs) in real-time.

6. Administrative support

Connext’s offshore administrative support includes essential tasks such as:

• Data entry
• Marketing
• Scheduling
• Internal communications

These behind-the-scenes functions help medical specialists to streamline operations and enhance overall efficiency. They are able to focus on providing quality care while reducing overhead and improving workflow.

7. General accounting

Connext offers offshore accounting support, including:

• Bookkeeping
• Accounts payable/receivable
• Payroll
• Financial reporting
• Tax compliance

Healthcare organizations maintain accurate financial records while reducing the burden on in-house accounting teams.

8. Clinical support

Offshore clinical support includes services from registered nurses (RNs), pharmacists, and medical assistants. These professionals provide assistance with care coordination, EHR management, patient education, and prior authorizations for a seamless care process.

Easily build and manage your offshore team with Connext

Building and managing an offshore team is simple with Connext. Whether you need administrative support, healthcare services, or specialized roles, Connext offers the expertise to meet your needs. 

Schedule a meeting today and see how Connext can help you build a reliable offshore team that will contribute to your company’s success!