Outsourcing In Numbers: 18,075 full-time jobs worth $542m
2021 Performance review
While 2021 was a hard year for most industries, the outsourcing industry demonstrated a lot of operational resilience and has seen a lot of client-interest and growth.
In 2021, the Outsource Accelerator platform generated 2,069,719 page views (up 117%), and 6,505 inbound inquiries. The platform generated 2,104 phone consultations, and 4,603 quotation requests. The quotation requests generated role requests for 18,075 jobs worth an estimated $542,250,000* in value.
We expect the strong trend towards remote and outsourcing services to continue into 2022, and will reflect in web traffic and inquiries.
Below are some charts tracking the performance.
*Conservative client value calculation: take the lowest end of their role request numbers, multiply by conservative top-line revenue of $1,250/role/month, multiplied by 24 months (conservative team lifetime value & duration)
2021 Number of staff required – per month & cumulative
Inquiry action – phone call, quotation or PDF download
Staff role requirements on inquiry
(keyword cloud only)
2021 Inquiry value (from quotation request) – per month & cumulative
Channel analysis – paid versus organic inbound traffic
Target country inquiry analysis
(source of inquiry)
Collectively the inbound quotations requested 18,075 staff to begin.
December 2021 performance
December was a slower month of inquiries. This is typical of the season, as businesses look to wrap up their work for the year. The OA platform generated 1,116 inbound inquiries in December, down 4.8% on November.
The inquiries came from 40 different countries, representing 28 different sectors. There were 715 outsourcing quotation requests (down 5.8%) representing an estimated 1,748* full-time staff with an estimated outsourcing value of $52,440,000*. See all statistics in the Source Partner dashboard.
*Conservative client value calculation: take the lowest end of their role request numbers, multiply by conservative top-line revenue of $1,250/role/month, multiplied by 24 months (conservative team lifetime value & duration)
Website traffic continues to drop slightly – as we head into the festive season – but we are confident of a significant rebound at the start of next year. The site generated 53,368 unique visitors (down 1%), and 170,109 page views for December.
Notable inquiries
Outsourcing inquiry insights – Dec.
The Source Partner dashboard provides live analysis and deep-dive insight into the traffic and inquiries coming through. Some insights from this month:
Number of roles initially required
Clients typically start with a smaller requirement and then grow the team once they settle the team
Size of clients’ company
The inbound inquiries come from companies of all sizes – from startups to multi-national enterprise
Location of clients’ company
The client inquiries come from across the globe – typically from the high-cost English-speaking nations
Clients’ company sector
The client companies cover almost every sector possible, and the roles they seek are also very varied
Plans for 2022
Outsource Accelerator will be launching a number of significant programs in early 2022.
- BPO directory V2.0 – 50 data points on 3,500 BPOs globally
- Client dashboard – first e-commerce-esque shopping experience for outsourcing
- Source Partner dashboard – unrivalled growth engine for BPOs
- Live studio – world’s first digital-first BPO studio
- Major events – 2x major events for 2022
Every month, OA continues to produce 200-400 new articles to educate and inform the business community about outsourcing. We are about to launch the OA incubator and live studio for ‘interactive outsourcing’. The BPO directory, client dashboard and Source Partner dashboards will all soon be launched.
We continue to work hard to promote the benefits of offshore staffing to the world.
How was your 2021?
Independent
