Six ways to implement the platinum rule at work
Growing up, we all heard the “Golden rule”[1] — “do unto others as you would have them do unto you.” We’ve been taught that this phrase is the greatest lesson to learn in our lifetime.
However, this is no longer sufficient, especially in the workplace. It is inarguably a fact that we can’t treat people the way we want to be treated.
The golden rule has limitations, and it is not universal as we think it is. The ‘Platinum rule’ turns out to be much more effective, which serves as a guide in having good interaction, especially at work.
The platinum rule[2] takes into account that we are all different, and not every relationship should be approached in the same way as the others.
In this article, we’ll discuss the platinum rule, its importance, its difference from the golden rule, and some of the ways to implement it in the workplace.
Defining the platinum rule
Simply put, the platinum rule teaches that we should treat people the way “they” want to be treated.
It is a common misconception that we should treat people the same because we think it’s fair. The truth is every individual, and every situation is different.
Leaders in every organization need to have a better understanding of their team’s strengths; employees have different motivations, goals, values, learning styles, and preferences.
Thus, adhering to the platinum rule is equivalent to practicing kindness, respect, compassion, and consideration within the work environment.
What the platinum rule recognizes
The platinum rule builds on the golden rule by emphasizing a more nuanced approach to interpersonal interactions.
While the golden rule suggests treating others as you would like to be treated, the platinum rule advocates for treating others as they would like to be treated.
Here’s what the platinum rule recognizes:
Individual preferences
It recognizes that each employee has unique preferences and individual needs, which may differ from your own. This approach encourages understanding and respecting these differences to foster better relationships.
Personalized approach
It emphasizes the importance of adapting your behavior and communication style based on the other person’s preferences. A personalized approach enhances empathy and effectiveness in employee interactions.
Enhanced relationship building
This principle is essential as it focuses on improving interpersonal relationships by showing consideration for others’ desires, unique needs, and expectations.
It helps develop trust and mutual respect, leading to more meaningful and productive interactions.
The platinum rule vs. The golden rule
The golden rule, which states, “Treat others the way you’d like to be treated,” has existed for a few decades.
This rule is often practiced in religious and cultural settings. However, the golden rule is not universal. It assumes that every individual is the same and must be treated with the same respect.
On the other hand, the platinum rule is more realistic and effective and has been proven to promote success and better working environments.
6 ways to implement the platinum rule at work:
In order to implement the platinum rule in the workplace, several things need to be practiced. Follow these six tips and lead your employees to success:
1. Communicate how you want to be treated
We all know that communication is the heart of building and maintaining good workplace relationships. This is the first step in fostering a pleasant company culture that values individual differences.
As a leader, it is important to lead people by promoting a place where people feel empowered and comfortable to speak up about themselves.
2. Listen and create space for feedback
The second important practice in implementing the platinum rule is work on your listening skills and create space for feedback. Listening and exchanging feedback is perfect for developing good communication with co-workers.
We need to remember that everyone at work has different personalities. Someone’s statement that is intended as a joke might be insulting and offensive to some people.
Thus, the platinum rule suggests setting aside guilt and embarrassment. Decide how you’ll react, and always be open to feedback.
3. Embrace differences
Instead of assuming that everyone is the same and wants the same, start considering that everyone is unique.
In a diverse workplace, it is important to help others achieve the things that are important to them, regardless of their preferences.
Adhering to the platinum rule means, for whatever strange reason, understanding a person regardless of the – culture, motivations, life experiences, values, learning and communication styles, and perspective.
4. Maintain healthy boundaries
Setting and maintaining healthy boundaries at work is also a key to having a healthy working relationship.
Workplace boundaries are important because they help individuals avoid crossing lines. More importantly, maintaining boundaries prevents acts of disrespect and creates a healthy working environment.
5. Ask questions frequently
There are no limitations in learning more, and there is always room for improvement for everyone. The platinum rule suggests that we should ask probing questions to connect with others, especially in workplace settings.
6. Use empathy
To use and show empathy effectively in the workplace, one must pay full attention to colleagues. Pay attention to not only the words they’re saying but also their feelings.
One may opt to create conversations with colleagues. Share personal experiences and life outside of the workplace.
This is one of the best ways to improve the platinum rule at work and a great way to establish genuine and empathetic connections on a deeper level.
Why the platinum rule matters in the workplace
All that said, the platinum rule promotes building stronger relationships and maintaining a respectful workplace.
This rule takes into account individual preferences, needs, and boundaries that leaders can use to establish a stronger team in a healthy workplace environment.
Implementing the platinum rule is key to understanding everyone’s personality and adding sensitivity at work. It can aid us in successfully conducting ourselves in a diverse and ever-evolving workplace environment.
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