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Outsourcing for enterprises has become a global phenomenon. Boasting more than 70% rate of client satisfaction around the world, this strategy is slowly becoming a popular recipe for success by many companies regardless of their business structure. To a majority of business owners, the primary reason for outsourcing is to cut on operational costs. But to some CEOs, it goes beyond saving money. For one, external service providers help businesses gain access to a pool of qualified professionals who are in shortage in their home country. The continuous advancement of technology by outsourcing companies makes it easier for their clients to easily and quickly expand without risking business continuity. With the said benefits, it is no wonder why companies consider this strategy vital to support their core processes.
If you are an owner of an enterprise and planning to outsource, you should focus on your core competence. The more time and energy you invest in your most vital processes, the closer you get to meet your goals. Having an outsourcing partner who has the same values as you do will help you get there. The Philippines has been outsourcing for over 2 decades serving major brands such as Amazon, Macy’s, Microsoft, PayPal just to name a few. Companies are now getting more used to outsourcing processes which goes beyond customer service, as they see the quality and talent pool that the Philippines offer. With over 500 outsourcing service providers in the Philippines alone, it’s no wonder that enterprise outsourcing is steadily growing.
By hiring an external team outside your home base, you don’t need to worry about unnecessary expenditures on office utilities and employee benefits that may arise from recruiting a new talent. Outsourcing companies are manned by professionals who have a wealth of experience in a wide range of services. Whether you’re looking for an accounting specialist, logistic officer, or a web development team to work with you on your next project, you can find someone that matches your requirements in the Philippines. Read more…
More and more companies, whether big or small, are turning to outsourcing as a way to maintain their momentum while restraining unnecessary overhead costs. This business decision can lead to huge savings if applied on an enterprise level, most popular department to be outsourced is the customer service where the Philippines excel at. Having a neutral accent and friendly by nature, Filipinos can easily converse with your clients and ensure that their query is resolved as soon as possible. Read more…
The key to determining which functions to outsource is by identifying your core services and non-essential processes. Some of the most commonly outsourced enterprise functions include accounting, human resources, administrative, and logistics. You can also relocate seasonal processes like tax filing, import-export analysis, and other back-office related tasks that would take up your time which can be focused on other activities that will improve your workforce performance and ROI. Read more…
We have prepared a salary comparison table that shows the average salary per annum of the top outsourced jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…
We highlight some outsourcing companies in the Philippines that specialize in providing outsourcing services for the enterprise level. These companies have a proven track record of providing clients with services ranging from customer service, finance and accounting and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…
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All amounts are in U.S. dollars (USD$) per annum
One of the world's leading leisure travel groups with sales of over £8.5 billion and more than 22 million customers in 2014. With over 847 retail outlets and 31 aircraft. Within 16 months of outsourcing, Back office costs were reduced by more than 30% in the first 18 months and has achieved the lowest cost model in the industry.
Truck leasing and logistics equipment company providing services to US, Canada, Mexico, Europe, Brazil and China with over 24,000 workforce strength. With outsourcing, they were able to save around $20 million annually. Bad debt expense reduction of approximately $10 million annually.
The oldest publicly funded university and is made up of four schools. Attended by over 12,000 students with a faculty workforce of about 950. Outsourcing has enabled them to update their records management that goes back to about 100 years with an estimated 3 million pages. Reducing manpower requirement by outsourcing.
Canada's largest telecommunications company, providing mobile phone, TV, high-speed and wireless internet, and residential home phone services with over 55,000 workforce strength. Outsourcing work was about managing procurement processing of new inventory with the use of SAP enterprise portal leading to $6 million of surplus material that was processed.
Founded in 1878 and is the oldest college daily newspaper published in the USA. With close to 200 employees and generating about $800k annual revenue. Outsourcing project involved converting about 135,000 pages to digital and resulted into a fully indexed online version that attracted more readers to their platform.
Providing pay television, telecom and internet access to businesses and consumers in United Kingdom. With over 2,000 workforce strength and annual revenue of £1.8 million. Outsourcing has improved the customer retention rates within complaints management and has increased customer satisfaction by 10% points.
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Hear from business owners across the globe who use and benefit from outsourcing.
99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
Transformative: Outsourcing is possibly the most transformative business tool available today
Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth
Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)
Outsource Accelerator is the world’s leading platform and marketplace for outsourcing. It specifically promotes Philippines outsourcing to the world.
The Outsource Accelerator website has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 600+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.
Outsource Accelerator is not a BPO, and will never provide outsourcing services. That is why it can be trusted by everyone in outsourcing. We offer advisory services related to outsourcing, but not actually outsourcing.
Derek Gallimore has been in business 20 years, outsourcing 6+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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