Outsourcing directory

Innovature BPO is a leading integrated outsourcing partner in Vietnam and the Philippines, providing high-quality Business Process Outsourcing (BPO) services for US and global markets. By seamlessly harmonizing a decade of operational excellence with cutting-edge artificial intelligence, the company empowers global enterprises to navigate the complexities of digital transformation with enhanced precision and efficiency. This AI-driven methodology is deeply embedded within Innovature’s core service pillars—ranging from Finance and Accounting to multi-channel Customer Service and Business Process Management—ensuring that automated workflows and data-driven insights amplify the capabilities of its top-tier talent. Headquartered in Austin, Texas, Innovature BPO leverages these intelligent technologies not only to streamline back-office operations and digital marketing tasks but also to deliver scalable, cost-effective strategies that foster sustainable growth. Through this powerful synergy of human expertise and machine intelligence, Innovature BPO continues to serve as a trusted catalyst for business transformation, helping partners worldwide optimize their resources while maintaining the highest standards of transparency and quality.

Lynk Global provides direct offshore staffing for Australian construction businesses through our dedicated Manila office. We help clients hire professionals such as estimators, drafters, project coordinators, and finance and administration staff who work as a direct extension of their team. We created Lynk Global to offer a more practical alternative to rising local labour costs and disconnected outsourcing models. Our role is to recruit, employ, and support high-quality offshore staff in a professional office environment, while our clients retain day-to-day control and integration with their business. This gives construction companies access to reliable support, lower operating costs, and a scalable team structure without compromising on quality or accountability.

Virtual Latinos is the first platform focused on connecting entrepreneurs, teams and agencies from the US, Canada and the world with virtual assistants and virtual professionals from Latin America. With clients in the United States, Canada, and others across the globe. Virtual Latinos provides time management solutions that help clients focus on business growth. The team at Virtual Latinos is built by highly professional college graduates who are skilled in administration, sales, marketing, bookkeeping, and a variety of other services. Each client is paired with a bilingual professional prepared to deliver quality solutions.

LevelUp was founded in 2017 and, after building a solid track record in Wordpress tech support, broadened into offshore hiring across marketing, technical, and back-office roles. We support businesses to build high quality integrated offshore teams, backed by a recruitment process built on intentional sourcing and structured onboarding. Every account runs on transparent pricing, with no upfront fees or lock-in contracts. Our 87% staff retention rate (measured across three years) reflects hiring, onboarding, and HR support practices built for long-term fit. We work with companies across the US, Canada, Australia, New Zealand, and the UK, from first-time offshore hirers who want a guided, low-risk way in, to experienced scale-ups who want transparent processes.

Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support systems that combine industry-trained teams with AI embedded into workflows where it provides demonstrable impact. Today Simply Contact employs 700+ agents across the UK, Poland, Romania, Bulgaria, Slovakia, the Czech Republic, Moldova, and Ukraine, handling over 10 million customer requests annually in 30+ languages. 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Operations span eight European locations with agents hired for cultural and linguistic alignment with Western markets. All agents hold a bachelor's degree or higher. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. 𝐂𝐨𝐫𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 Simply Contact delivers a full range of support and BPO services, including: - Omnichannel customer support (voice, chat, email, social media) - Multilingual support in 30+ languages - Back-office processing and data operations - Technical support - Trust and safety - AI-enhanced customer support with voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations 𝐏𝐫𝐢𝐜𝐢𝐧𝐠 Simply Contact's pricing is tailored to each engagement and depends on request volume, channel mix, language requirements, and operational complexity. The company offers both shared agent models for smaller projects and dedicated team setups for larger operations. Each solution is scoped individually. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐟𝐨𝐜𝐮𝐬 The company works across industries where support quality directly affects revenue, compliance, and brand trust: - Aviation and travel - Fintech and banking - Retail and e-commerce - Healthcare - SaaS - Mobility and delivery Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 Simply Contact consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. The company holds PCI DSS, ISO 27001, ISO 27701 certifications and complies with GDPR and HIPAA.

WiserBrand is an AI-first technology and growth agency with 11 years across the US and Canadian markets. We work with founders, operators, and C-level teams in B2B professional services, retail, logistics, law, accounting, and real estate. These are businesses growing faster than their operations can scale. We start with AI: agents that automate the repetitive work eating up senior team capacity. From there, we scale operations with custom software and integrations, and run growth marketing measured against revenue, not impressions.

Trilogy BPO is an AI-enabled outsourcing company with a focus on creating super-intelligent contact centre teams that are equipped with the best AI and automation tools to maximise their productivity and outcomes. This allows companies to shift their customer support & engagement from VOICE to DIGITAL to AUTOMATION but always with a Human-in-the-Loop. - Outsource your digital chat operations - Improve your AI-enabled automation - Test Drive AI-enabled platforms - Guaranteed cost reduction through voice deflection and improved CSAT - Mitigate innovation risk with offshoring

Kinetic Innovative Staffing helps small, medium, and startup businesses grow by providing skilled offshore staff at a fraction of local costs. Discover cost-effective outsourcing solutions today!

With more than 25 years of proven success in omnichannel customer contact services, NQX is recognized for operational excellence and its strong corporate culture. We are Canada's largest contact center provider and the world’s largest employer of French-speaking Canadian agents. NQX has been honored with the Waterstone Most Admired Corporate Culture Award every year from 2018 to 2023 and has one of the highest employee engagement and lowest attrition rates in the industry!

Cloudstaff is a virtual staffing company that combines enterprise-grade technology with a people-first culture to connect businesses with top global talent. Its People + Tech model draws from a talent pool of over one million professionals, with over 20 delivery centers across the Philippines, India, Colombia, Kenya, and Sri Lanka, and dedicated onshore teams in the US, Australia, and the UK. Businesses across more than 34 countries build high-performing virtual teams with Cloudstaff across hundreds of roles. Recognized five consecutive years as one of HR Asia's Best Companies to Work For in Asia, Cloudstaff maintains a staff retention rate of 99%+, giving clients dedicated professionals who develop deep institutional knowledge of their business over time. Visit www.cloudstaff.com to discover a virtual staffing partner built for the way ambitious businesses grow.

Remote Employee is a Western owned & operated business with over 50 years of combined business and outsourcing experience. We help businesses of all sizes reduce operating costs and improve productivity just by rethinking the way you find great talent. Our Mission is to give every size business the ability to easily connect to the global workforce. Giving our clients the means to grow and scale faster than traditional methods.

Acquire Intelligence is an award-winning, global business outsourcer with 9,500+ staff and 17 years’ experience in delivering deliver intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. They have delivery capability in Melbourne, Manila and Santa Domingo and are the largest Australian owned outsourcer to the Philippines. Their offices in Melbourne, Sydney, Dallas and Manila have onshore Project and Client Relationship Managers that work closely with clients to ensure a successful outsourcing transition.  They collaborate closely with clients to understand their business enough to ensure the ongoing success of the program. Acquire is an entrepreneurial business that is highly experienced in working with their partners to solve real-life problems quickly. A genuine partnership approach is at the heart of what they do. Their  teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business”. They are recognized by clients as being Safe – Flexible – Innovative In addition to their Class A physical delivery locations, a comprehensive Work-from-Home environment operates across various countries. Their capability also includes back office processing automation and AI services. Acquire Intelligence is a consistent leader in IAOP’s Global Outsourcing 100 list, winner for Best People Strategy & Culture at the Contact Centre Week Excellence Awards and Silver Stevie Winner for Company of the Year at the International Business Awards.

Formed in 2005, SixEleven is a pioneer in the BPO industry, proudly considered as one of the first Filipino-owned solution-oriented contact center designed to provide quality services in sales, marketing, and customer support.  With over 3000 competent employees, all strategically placed within the well-developed techno hubs in the Southern Philippines, Davao City, and General Santos City, we are a BPO company built ready to handle dynamic clients around the globe. SixEleven delivers excellent inbound and outbound services and takes pride in the ability to achieve focused scalability, house an elite team of specialists attaining expert management on all scales, and flexible staff to provide tailor-fit operations for your business, without hurting your budget while maximizing efficiency. We make sure your vision is done right. SixEleven provides quality service the first time, every time.

RCM Staff is a medical billing outsourcing company in the Philippines providing billing, coding, AR follow-up, denial management, payment posting, eligibility verification, prior authorization, and medical virtual assistant support. Founded by an RCM professional with 18+ years of U.S. healthcare experience, we help practices, billing companies, and healthcare organizations build reliable, HIPAA-trained offshore teams.

Staff Outsourcing was founded to serve the needs of our sister eCommerce company. As a fast-growing ecommerce company in the early 2000s we had a need for top-tier talent across multiple job roles. We had extreme difficulty hiring for those roles in the Midwest of the US where we are based and explored other solutions. We hired an outsourcing company, and it was a unmitigated disaster. We knew we could do better and went about forming our own office in Cebu, Philippines. Enter Staff Outsourcing – We started with a small 8 seat office, and it has now morphed into a full-blown enterprise with nearly 1000 team members. We have multiple floors of a Class A building in the Cebu Business Park. Our neighbors include many Fortune 500 companies and various global business powerhouses. At Staff Outsourcing we are very proud of our facilities, and it allows us to attract and retain top-level employees for our clients. We have triple redundancy internet running into our facility and a full building backup generator for power. We are experts in eCommerce and have sold almost a billion dollars online through our sister company. We bring this wealth of experience to serve our clients. Our clients love the fact that we are USA owned and manage to align well with business goals and processes in their home countries. Our goal at Staff Outsourcing is to be a key partner for our clients and to truly make a difference in their operations. We provide not only a great work environment for our employees but also great benefits. We offer a competitive salary and benefit packages to attract and keep the best talents. Staff Outsourcing will never be the lowest cost provider, but we do provide the highest value and ROI for your firm. Over 95% of our current client base is from referrals and our average client grows their staff with us 500% in the first 12 months. We would be honored to have the opportunity to work with your company.

PEAK Outsourcing evolved from a concept that set out to better the experience and client expectations when outsourcing to the third-largest English-speaking country in the world, the Philippines. We were once a client, so we know what it is like and we understand the fears of having a working and financial relationship with someone overseas. We took all the headaches and uncertainties we experienced, along with surveying other clients whom we outsourced, and devised a program to fix those issues that were always recurring. We knew the concept of outsourcing could be a huge benefit for a client, and that there had to be a better way of doing so, so we set out to make these changes.

Welcome to Teqnet Solutions, your trusted partner for cutting-edge Business Process Outsourcing (BPO) solutions, specialising in the Augmented Offshore model. In our model, clients retain complete project control, steering goals, priorities, and timelines. Augmented staff or contractors then execute assigned tasks, offering scalability without the typical hiring hassle. Unlike conventional outsourcing, clients directly select offshore team members, overseeing tasks, schedules, and training. Our forte in the offshore staff augmentation sphere lies in recruitment, retention, and management. We take pride in sourcing top-tier talent, ensuring their longevity, and enriching client experiences through a dedicated manager model. Teqnet Solutions caters to clients seeking augmented staff support across diverse business functions such as Accounting, Administration, Business Support, Legal and other services.

VirtualStaff.ph provides structured offshore staffing for established businesses that want to add dedicated full-time staff in the Philippines without the complexity of hiring locally or managing offshore employment themselves. The staff work inside your business like local employees. They follow your systems, join your workflow, and support your day-to-day operations. You manage the workday. VirtualStaff.ph handles the staffing structure behind the scenes. Whether you need one full-time staff member or a larger offshore team, we help businesses add operational capacity through dedicated offshore staff, predictable all-inclusive monthly pricing, and a simpler staffing model designed to make staffing more practical and financially sustainable.

123Employee was founded in 2006 to meet the needs of small and medium-sized businesses. Since then we have grown to a team of hundreds of virtual assistants. We set out to create a company that would make outsourcing affordable to all businesses, while offering a high level of on-going training for our employees and clients. We create opportunities for Filipinos while helping businesses all over the globe increase productivity and lower expenses. We provide business process outsourcing, or BPO, specializing in online and offline marketing, customer service and virtual assistant services from our 3 outsourcing centers. Our company features fully redundant voice and data, enterprise grade network infrastructure, redundant generators and all of the features of a larger provider, without the high costs. 123Employee is the premier outsourcing center in the Philippines.

ContactPoint 360 is a customer experience (CX) outsourcing partner that combines practical AI capabilities with expert human support to deliver consistent, high-quality customer interactions at scale. We work with organizations that require dependable, always-on support environments, where performance, compliance, and customer satisfaction are critical to business success. Our approach focuses on applying AI where it creates real operational value while ensuring that human agents handle complex, sensitive, and high-impact conversations with the right level of empathy and judgment. This balanced model allows us to optimize efficiency without compromising the quality of the customer experience. We help organizations move beyond traditional support models by introducing automation, real-time performance insights, and structured workflows that make CX operations more efficient, predictable, and scalable. From intelligent interaction routing and agent assistance to streamlined quality monitoring and reporting, our solutions are designed to reduce operational friction and improve overall service consistency. At the foundation of our delivery is a strong focus on reliability and accountability. We operate with a 100% service delivery commitment, supported by 99.9% system uptime, 24/7/365 availability, and 100% quality assurance coverage across all interactions. Our global delivery model also enables multilingual support across 31+ languages, helping businesses serve diverse customer bases without compromising consistency. In addition, we align our operations with industry-standard compliance and security practices (HIPAA, ISO, PCI DSS, GDPR, and SOC I and II), ensuring that customer data is handled responsibly and processes remain audit-ready. With structured governance, continuous monitoring, and performance-driven execution, ContactPoint 360 delivers CX operations that are not only scalable but also stable, compliant, and built for long-term growth.

Welcome to Cebu tele-net, a premier Business Process Outsourcing (BPO) provider dedicated to helping businesses succeed through tailored outsourcing solutions. As part of the tele-net Group, headquartered in Tokyo, Japan, Cebu tele-net combines Japanese omotenashi hospitality with the world-renowned warmth of Filipino customer service, ensuring that every customer interaction is seamless, empathetic, and efficient. We have been in the industry for 30+ years. With four strategic locations in the Philippines and a global workforce of 1,200 FTE, we specialize in delivering high-quality services across a range of industries. Our offerings include: Customer Service: Supporting Fintech, Retail, eCommerce, Transportation, and Travel industries with exceptional customer care. Dispatch Services: Providing efficient logistics solutions for Limousine, Taxi, and Logistics companies. Virtual Assistance: Offering administrative support to streamline operations and drive productivity. What sets us apart is our commitment to quality, innovation, and reliability. From our robust infrastructure to our performance-driven teams, we ensure that your business is supported by a partner you can trust. Whether you’re looking to enhance customer experience, improve operational efficiency, or scale your business, Cebu tele-net is here to help you achieve your goals.

We are an Australian Family Owned Business with over 6 years of Offshoring. Team Global Talent Hub is here to help you with offshoring an extension of your team. With over 6 years of experience in offshoring, we understand the challenges and uncertainties involved. That's why we established Team Global Talent Hub - to support our extended team and manage extended teams for other businesses. We have extensive knowledge of Australian company requirements and Philippine work culture. We encourage diversity and inclusiveness in the workplace. We employ only candidates with high work ethic and commitment to servicing your business. We provide a seamless extension of your Australian workforce. Our Mission is to fuel business growth with customized offshore talent solutions, providing tailored staffing through our global network and dedicated professionals. Our Vision is to lead in offshore talent solutions, empowering businesses globally to achieve sustainable growth through innovative, tailored staffing that drives long-term success.

RemoteWork.ph is a direct-hire platform that connects businesses worldwide with talented remote professionals in the Philippines. Unlike traditional outsourcing agencies, RemoteWork.ph allows employers to hire Filipino talent directly. There is no middleman managing the employment relationship and no agency markup added to a worker's salary. Employers can post jobs, search talent profiles, review applicants, and communicate directly with candidates through the platform. RemoteWork.ph supports hiring across a wide range of remote roles, including virtual assistants, customer support representatives, executive assistants, social media managers, video editors, graphic designers, accountants, developers, sales professionals, and more. To help create a safer and more trustworthy marketplace, job seekers can complete identity verification using a government-issued ID and selfie before receiving verified status on the platform. Our goal is simple: make it easier for companies around the world to discover and directly hire skilled Filipino professionals, while giving Filipino remote workers greater access to long-term international opportunities. Direct hiring. No middleman. No agency markup.

VAP (VA Platinum) is an Australian-owned offshore staffing and managed services provider based in Cebu City, Philippines. We specialise in delivering co-managed offshore support to Australian businesses, helping them scale efficiently while maintaining high service quality. Our team supports a wide range of industries, with strong expertise in financial services — including financial planning, mortgage broking, accounting, and lending operations — as well as real estate and general business administration. Through structured onboarding, dedicated management, and ongoing training, VAP ensures clients receive reliable, long-term operational support that enhances productivity and client experience. VA Platinum Offices VAP operates from two modern, fully equipped offices located in Cebu and Davao, ensuring secure, professional, and accessible work environments for our offshore staff. Cebu Headquarters — 14th Floor, Filinvest Cyberzone Cebu Tower 1, Lahug, Cebu City Situated within Cebu IT Park, our Cebu office provides a prime business location surrounded by dining options, commercial establishments, and key transport links. The area is known for its safety, accessibility, and thriving business community. Davao Office — Robinsons Cybergate Delta 1, J.P. Laurel Avenue, Bajada, Agdao, Davao City Our Davao site is strategically located along a major commercial avenue, offering convenient access to public transport, nearby retail centres, and essential services. The building provides a professional environment that supports team productivity and client operations. VA Platinum Address Filinvest Cyberzone Cebu Tower 1, 14F, Lahug, Cebu City Robinsons Cybergate Delta 1, J.P. Laurel Avenue, Bajada, Agdao, Davao

Paragon Outsourcing is a fully managed offshore staffing solutions company delivering world-class standards and unparalleled flexibility and transparency. We are greatly committed to delivering high-quality business solutions and fully managed staffing services to clients across a diverse range of industries. The company is situated in Paragon Building at Clark Freeport Zone in Pampanga. Being one of the main economic zones outside Manila, it has become a seat for BPO companies in Luzon next to NCR. The building, meanwhile, is accessible to several restaurants and leisure centers, making it an ideal place for work and recreation. Paragon Building, 2F, 2 Mon Tang Ave., Clark Freeport, Zone, 2009 Pampanga