Top 15 BPO companies in Georgia
List of BPO companies in Georgia
- Teleperformance
- Concentrix
- Olmait
- Clark Staff
- CMX Solutions
- EPAM Georgia
- Flat Rock Technology
- Exadel
- Outsource-Georgia
- MaxinAI
- Helpware
- Kcall
- Evolution Gaming
- Asseco
- Qarva
Outsourcing has become an essential component for businesses seeking to streamline operations, enhance customer experience, and drive growth.
Georgia has emerged as a hub for outsourcing in Europe. It is known for its strategic location, talented workforce, and thriving tech industry.
Per World Bank data, from its reformist past, the country boasted a 4.5% annual growth rate in its economy. Government policies are also introduced to make business transactions easier for local and foreign businesses.
Let’s explore why Georgia is becoming a popular destination for outsourcing and the top BPO companies operating in the country.
Why outsource your services to Georgia?
Georgia offers numerous advantages as an outsourcing destination that makes it highly attractive to businesses across the globe.
Strategic location
Situated at the crossroads of Eastern Europe and Western Asia, Georgia enjoys a strategic geographic location.
This advantageous position allows businesses to operate in multiple time zones where their customers are. Additionally, it enables seamless communication and swift service delivery to clients around the world.
A highly skilled talent pool
According to Time Higher Education, despite the low unemployment rate (around 11%), Georgia boasts a rich talent pool of skilled professionals in various disciplines.
The country’s education system emphasizes technical and business education. It produces a workforce equipped with the necessary skills to meet diverse business needs.
With access to a talented workforce, companies can tap into the expertise required for their specific outsourced services.
Favorable business environment
The cost of doing business in Georgia is significantly more competitive than in many other countries due to its free trade agreements and economic zones.
The country also has lower employee wages and operational expenses, combined with a favorable tax and regulatory environment.
This makes outsourcing to Georgia cost-effective for businesses optimizing their operational expenses without compromising on quality.
Services outsourced to Georgia
Georgia has positioned itself as a hub for various outsourced services. It currently has 130 BPO companies offering various functions.
Here are some of the key services Georgia can provide to global organizations:
Software development
With a growing IT sector, Georgia has become a prime destination for software development outsourcing.
The country boasts numerous software development companies that offer expertise across a wide range of technologies and programming languages.
By outsourcing software development to Georgia, businesses can access top-notch development skills at competitive rates.
Customer service
Georgia is renowned for its exceptional customer service outsourcing capabilities.
The country’s customer service representatives are known for their proficiency in multiple languages, empathetic communication, and dedication to customer satisfaction.
Outsourcing customer service operations to Georgia provides businesses with a cost-effective way to maintain high standards of customer support.
IT
Georgia’s information technology (IT) sector is thriving thanks to its skilled workforce and favorable business environment.
Companies seeking IT outsourcing services can find reliable partners in Georgia with expertise in infrastructure management, network security, and software maintenance.
Logistics
Georgia’s strategic location, along with its well-connected transportation infrastructure, makes it an ideal destination for logistics outsourcing.
Companies looking to streamline their supply chain operations can use Georgia’s logistics services for efficient inventory management, order fulfillment, and distribution.
Back office
Georgia offers a range of back-office outsourcing services. This includes data entry, document processing, and administrative support. By outsourcing back-office tasks to Georgia, companies can enhance operational efficiency and reduce overhead costs.
Top 15 BPO companies in Georgia
Now, let’s dive into the top 15 BPO companies operating in Georgia.
1. Teleperformance
Teleperformance offers a wide range of services, including customer support, technical support, and sales. The firm operates in various locations, with a strong presence in Georgia.
They are committed to helping businesses optimize their operations and focus on core competencies while ensuring seamless customer interactions.
2. Concentrix
Concentrix has established a strong foothold in Georgia by offering comprehensive BPO services. It specializes in customer experience optimization, digital innovation, and analytics-driven intelligence.
The company provides end-to-end customer support solutions, covering multiple industries and communication channels.
Its team of domain experts and technology-driven approach enable businesses to elevate their customer experiences, drive operational efficiency, and achieve business growth.
3. Olmait
Olmait is another reliable BPO company based in Georgia. It provides innovative and cost-effective outsourcing solutions to businesses worldwide.
It’s services are designed to enhance operational efficiency, scalability, and cost-effectiveness for their clients. Olmait prides itself on its capability to provide customized solutions specific to a client’s unique requirements.
4. Clark Staff
Clark Staff is a BPO company with a newly opened site in Tbilisi, Georgia.
Focusing on delivering high-quality outsourcing solutions, Clark Staff specializes in customer support, sales, and back-office services. This BPO firm understands businesses’ unique needs and provides customized solutions tailored to clients’ requirements.
Clark Staff’s team of dedicated professionals is committed to delivering superior services. They are committed to going above and beyond to ensure customer satisfaction.
5. CMX Solutions
CMX Solutions is a BPO company that offers a wide range of services to support businesses across various industries.
Its offerings include customer support, technical support, data entry, and software development.
CMX Solutions aims to help businesses achieve operational efficiency and growth through effective outsourcing. It provides scalable solutions that can be customized to meet the unique requirements of each client.
6. EPAM Georgia
EPAM Georgia is a leading software development company that specializes in providing innovative and customized IT solutions. With a vast talent pool of highly skilled professionals, EPAM Georgia caters to businesses in various industries.
It offers a wide range of services, including custom software development, application management, and quality assurance.
EPAM Georgia prides itself on its collaborative approach. Its team works closely with clients to understand their unique needs and deliver tailored solutions.
7. Flat Rock Technology
Flat Rock Technology is a BPO and IT company that provides a range of services to support businesses in their digital journey. Its services include software development, web and mobile app development, and IT support.
With its dedicated development teams, businesses can benefit from high-quality software solutions, innovative web and mobile applications, and reliable IT support services.
8. Exadel
Exadel is a global software development company that offers end-to-end IT services.
Focusing on custom software development, QA and testing, and cloud solutions, Exadel partners with businesses to drive their digital transformation.
Its team of highly skilled professionals utilizes their expertise and cutting-edge technologies to deliver high-quality solutions.
9. Outsource-Georgia
Outsource-Georgia is a BPO company that specializes in providing high-quality outsourcing services to businesses worldwide. It offers a wide range of services, including customer support, telemarketing, lead generation, and back-office operations.
Outsource-Georgia takes pride in delivering exceptional results by providing personalized support, leveraging its highly skilled workforce, and utilizing advanced technology.
It understands the importance of building strong, long-term relationships with clients and strive to become a trusted outsourcing partner.
10. MaxinAI
MaxinAI is an AI-powered BPO company that offers intelligent automation and data analysis solutions. It assists businesses in optimizing their operations, streamlining processes, and generating valuable insights through advanced AI technologies.
The firm’s expertise lies in leveraging artificial intelligence to revolutionize business processes, increase efficiency, and enhance decision-making.
MaxinAI partners with businesses to identify opportunities for automation and maximize the potential of their data to drive growth and competitive advantage.
11. Helpware
Helpware is a BPO company specializing in customer support outsourcing. It provides customized customer service solutions to businesses across various industries.
Helpware’s highly trained and dedicated teams ensure exceptional customer experiences, increased customer satisfaction, and improved operational efficiency.
Leveraging its expertise in customer support, Helpware assists businesses in managing high volumes of inquiries and implementing effective customer service strategies.
12. Kcall
Kcall is a BPO company based in Georgia that offers customer support, telemarketing, and back-office services. It focuses on delivering high-quality solutions and personalized support to help businesses enhance their operational efficiency.
By partnering with Kcall, businesses can rely on their expertise to provide efficient and effective services, allowing them to focus on core business activities.
13. Evolution Gaming
Evolution Gaming is a leading provider of live casino solutions. It offers a wide range of live dealer games for online casinos, providing an immersive and interactive gambling experience for players worldwide.
On the outsourcing side, Evolution Gaming’s expertise in video streaming, virtual reality, and advanced gaming technologies enables it to deliver high-quality and engaging live casino experiences.
14. Asseco
Asseco is an IT solutions company that offers a range of services to support businesses’ digital transformation. These include software development, systems integration, and IT consulting.
Asseco partners with organizations to create tailored IT solutions that align with their strategic goals and drive operational efficiency.
The firm enables businesses to optimize their operations, enhance their software systems, and effectively utilize their IT infrastructure.
15. Qarva
Qarva specializes in providing customer support, technical support, and data processing services. It understands the importance of delivering tailored solutions that meet clients’ unique requirements.
Utilizing advanced technology and quality assurance processes, Qarva ensures that businesses receive reliable and efficient support that aligns with their operational goals.
Georgia as a rising BPO destination
Georgia is emerging as a prominent destination for BPO services, attracting businesses from around the world.
The country’s advantageous location, skilled workforce, competitive costs, and supportive business environment create a conducive ecosystem for outsourcing.
As more businesses recognize Georgia’s potential as a BPO hub, the industry is poised for further growth. This will bolster the country’s economy and offer new opportunities for both domestic and international companies.
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