Top 20 BPO companies in Nigeria
List of BPO companies in Nigeria
- Hi-Deas Expedient Solutions Limited
- Outcess Solutions
- Scimitar Global Services Limited
- Asksus-ng Business Support Services
- Bquins Solutions Limited
- iSon Xperiences
- IT Sky Solutions
- Intercom Nigeria
- Techmarket
- Rovedana
- Intelics
- Global Manpower Limited
- Camillo Outsourcing
- Baaraku
- Resources Intermediaries
- CCOutsourcing
- DelonApps
- Mwanga
- Interra Networks Limited
- Outsource Nigeria
As the business landscape becomes increasingly globalized, organizations are seeking strategic partners to handle their non-core functions more efficiently.
In Nigeria, the business process outsourcing (BPO) industry has witnessed remarkable growth. The country now offers a wide range of services across sectors, such as customer support, IT and software development, and human resources (HR) outsourcing.
This guide introduces you to the top BPO companies in Nigeria. These entities are shaping the nation’s promising outsourcing environment and setting it up for global competition.
Overview of the BPO industry in Nigeria
The BPO industry in Nigeria has evolved into a dynamic and vital component of the country’s economy. Its significant growth has positioned it as an emerging global outsourcing hub.
In 2021, Nigeria controlled $285.8 million of the combined African domestic and international BPO sub-sector. 16,540 people were employed in BPO services, according to the 2021 Africa Global Business Services (GBS) Benchmarking and Market Report obtained by the Guardian.
Today, Statista reports that revenue in Nigeria’s outsourcing market is estimated to reach $1.14 billion in 2024. It’s expected to show an annual growth rate of 12.56% to reach a market value of $1.83 billion by 2028.
This potential has not gone unnoticed. In her keynote address at the National Conference on International Trade-in-Services, Dr. Evelyn Ngige outlined a plan for Nigeria to become a global hub for IT services, with a special focus on business process outsourcing.
Dr. Ngige is the Permanent Secretary of the Federal Ministry of Trade and Investment. She emphasized Nigeria’s potential to capitalize on its population of skilled professionals and adaptability to technological advancements.
Major services of the BPO industry in Nigeria
The BPO industry in Nigeria encompasses a wide range of services tailored to meet the needs of businesses seeking efficiency and cost-effectiveness.
Some of the major services offered typically include:
- Customer support – This involves handling inquiries, providing assistance, and managing communication channels through call centers, email support, and live chat.
- Data entry and processing – BPO companies assist in inputting, validating, and processing data to ensure accuracy and streamline data-related tasks for different industries.
- IT and software development – This service provides IT-related services, including application development, software testing, maintenance, and cybersecurity solutions.
- Finance and accounting – BPO companies may manage financial processes such as bookkeeping, financial reporting, payroll processing, and tax preparation.
- HR outsourcing – This includes recruitment, onboarding, payroll and benefits administration, and employee relations to streamline human resources processes.
Top global outsourcing lists
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 3,800+ BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.
Whether you’re a solopreneur, SME owner, or a corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now. You may also check out our Top BPO Outsourcing lists per country here:
- Top 40 BPO companies in the Philippines
- Top 30 BPO companies in India
- Top 30 BPO companies in the USA
- Top 40 South African BPO companies
- Top 30 BPO companies in Jamaica
- Top 40 BPO companies in Europe
- Top 20 BPO companies in Fiji
- Top 20 BPO companies in Puerto Rico
- Top 30 BPO companies in Poland
- Top 30 BPO companies in Canada
- Top 20 BPO companies in the UK
- Top 30 BPO companies in Germany
- Top 20 BPO companies in Colombia
- Top 30 BPO companies in Brazil
- Top 25 BPO companies in El Salvador
- Top 20 BPO companies in Uruguay
- Top 30 BPO companies in Honduras
- Top 30 BPO companies in Costa Rica
- Top 25 BPO companies in Malaysia
- Top 25 BPO companies in Spain
- Top 15 BPO companies in Albania
- Top 20 BPO companies in Ghana
- Top 25 BPO companies in Romania
- Top 20 BPO companies in Indonesia
- Top 30 BPO companies in France
- Top 20 BPO companies in Australia
- Top 20 BPO companies worldwide
- Top 40 nearshore BPO companies
- Top 20 BPO companies in East Asia
- Top 20 BPO companies in Los Angeles
- Top 20 BPO companies in New York
- Top 20 BPO companies in Washington
- Top 20 BPO companies in Chicago
- Top 20 BPO companies in Mexico
- Top 25 BPO companies in Pakistan
- Top 20 BPO companies in Guatemala
- Top 20 BPO companies in North Macedonia
- Top 20 BPO companies in Kenya
- Top 20 BPO companies in Sri Lanka
- Top 20 BPO companies in Vietnam
- Top 20 BPO companies in Morocco
- Top 20 BPO companies in Ethiopia
- Top 15 BPO companies in Dominican Republic
Top 20 BPO companies in Nigeria
Let’s explore the top BPO companies in Nigeria:
1. Hi-Deas Expedient Solutions Limited
Location: Ikeja, Nigeria
Hi-Deas Expedient Solutions Limited is a leading BPO company. It specializes in IT business process outsourcing, call center solutions, and software development.
Hi-Deas Expedient Solutions Limited brings a mission to break information and communication boundaries through digitization and an emphasis on VoIP telephony. The company delivers world-class solutions to help businesses achieve their digital transformation goals.
2. Outcess Solutions
Location: Lagos, Nigeria
Outcess Solutions is an integrated customer engagement and business process outsourcing company. With over 15 years of experience, it delivers innovative solutions to optimize the performance of people, teams, and organizations.
Its solutions are designed to enhance productivity, drive cost and time efficiencies, and create engaging customer experiences. Committed to delivering exceptional results, Outcess has successfully deployed numerous contact center seats and CRM solutions.
You may read a further review of this BPO here.
3. Scimitar Global Services Limited
Location: Lagos, Nigeria
Scimitar Global Services Limited (SGSL) is an information, communications, and technology company based in Nigeria. It offers modern business and fintech solutions aimed at improving sales, marketing, and customer relationship management.
Its contact center solution is designed to serve customers across multiple channels efficiently. Meanwhile, its business solutions cover all manner of automation for different industries.
You may read a further review of this BPO here.
4. Asksus-ng Business Support Services
Location: Lagos, Nigeria
Asksus-ng Business Support Services offers a wide range of business support services to help organizations enhance their operations and customer service.
Some of its services include:
- Human resources
- Contact center telemarketing
- Customer service
- Logistics transportation
- Training services
The company has a strong focus on customer satisfaction and strives to know its clients in order to create the best possible service experience.
You may read a further review of this BPO here.
5. Bquins Solutions Limited
Location: Lagos, Nigeria
Bquins Solutions Limited delivers a variety of services, including outsourcing, digital marketing, and call center services. Its solutions aim to help businesses minimize stress and enhance customer service.
This BPO firm has proven to be proficient in providing its services. It has established a reputation for consistent professional work.
You may read a further review of this BPO here.
6. iSon Xperiences
Location: Ibadan, Nigeria
iSon Xperiences is a global BPO and digital customer experience service delivery firm with a strong presence in Nigeria. It has over 18,000 employees across 19 countries and 37 delivery centers.
The firm provides end-to-end customer lifecycle management and advanced data-driven digital solutions to over 500 million customers for its clients.
iSOn Xperiences offers several customer engagement services, including:
- Inbound customer care
- Outbound sales
- Workforce management
You may read a further review of this BPO here.
7. IT Sky Solutions
Location: Aso, Nigeria
IT Sky Solutions focuses on delivering innovative IT solutions and services. With 13 years of experience in the Nigerian digital industry, it specializes in providing enterprise-ready cloud-based solutions in health and communications.
Its contact center solution, the Customer Interaction Suite (CIS), is an all-in-one service that can be deployed in versatile and scalable ways.
IT Sky Solutions’s emphasis on innovation and excellence drives its commitment to making ideas happen and delivering cutting-edge solutions.
8. Intercom Nigeria
Location: Lagos, Nigeria
Intercom Nigeria is an IT and telecommunications BPO located in Nigeria. The company’s mission is to provide complete information and communications technology services to enable clients’ business growth.
It aims to deliver reliable and robust voice and internet solutions to big and small businesses. Intercom Nigeria also offers its expertise in telecommunications to help enterprises collaborate effectively from anywhere.
9. Techmarket
Location: Lagos, Nigeria
Techmarket is an IT company that offers comprehensive IT solutions and services. It brings a mission to simplify IT and empower businesses with the tools, strategies, and expertise needed to thrive in today’s competitive market.
Techmarket’s solutions aim to help companies optimize their operations, increase efficiency, and maximize profitability. By leveraging innovation and best practices, the firm delivers measurable results that drive success.
You may read a further review of this BPO here.
10. Rovedana
Location: Lagos, Nigeria
Rovedana is a staffing and payroll company based in Nigeria. Its services include hiring, managing payroll, and ensuring compliance for African staff.
It aims to simplify staff management and payroll processes for organizations. It also offers employee management solutions, acting as the Employer of Record (EOR) and providing everything needed to hire and onboard employees.
The company prides itself on having reliably served over 120,000 staff.
You may read a further review of this BPO here.
11. Intelics Solutions
Location: Ikeja, Nigeria
Intelics Solutions concentrates on digital transformation solutions and consultancy services. It serves organizations across industries like banking, manufacturing, healthcare, and telecom.
Intelics Solutions recognizes the value of cloud and data center services. It helps businesses leverage the power of cloud computing for enhanced efficiency and scalability.
12. Global Manpower Limited
Location: Lagos, Nigeria
Global Manpower Limited is a BPO company that specializes in a large assortment of outsourcing services across various industries. It provides strategic outsourcing solutions aimed at helping companies reach their corporate objectives while freeing them from non-core functions.
With a focus on technology-driven solutions, Global Manpower Limited ensures speed, accuracy, and reliability. It also offers advanced training solutions to enhance workforce efficiency.
13. Camillo
Location: Lagos, Nigeria
Camillo focuses on supporting businesses and organizations of varying size, structure, and culture across diverse sectors in enhancing business performance.
In the realm of customer experience, Camillo provides omnichannel contact center solutions. It addresses inbound and outbound communication channels and strives to boost customer interactions.
Its IT support services also aim to meet your needs, ensuring reliable technology infrastructure.
14. Baaraku
Location: Lagos, Nigeria
Baaraku is a recruitment and BPO company based in Nigeria. Its mission is to create a happier world for African talents and businesses through innovative staffing solutions.
It offers an array of services to help companies find the best talents suited to their needs. Baaraku has helped over 500 clients find the right staff across fields like design, development, and project management.
Through its solutions, Baaraku helps Nigerian organizations boost productivity and operational performance.
15. Resources Intermediaries
Location: Lagos, Nigeria
Resources Intermediaries has over ten years of experience with delivering outsourcing and business support solutions to businesses globally. It offers top-notch services that maximize its clients’ efforts.
The company is committed to helping businesses grow by easing their burdens and providing effective solutions.
16. CCOutsourcing
Location: Lagos, Nigeria
CCOutsourcing offers a range of outsourcing solutions and business services to meet the needs of various industries. The company particularly specializes in B2B supply chain outsourcing and acts as a single source for all-around business.
CCOutsourcing boasts of offering quality and value-based outsourcing throughout the year. It also emphasizes the importance of expertise, aiming to assist its partners in creating magic for their own customers.
17. DelonApps
Location: Lagos, Nigeria
DelonApps presents services like hiring talents, offshore call centers, and software development. It aims to assist businesses in saving costs through its BPO services.
DelonApps provides world-class yet affordable technical and non-technical BPO services. Its customized solutions are achieved by working closely with its clients to develop unique strategies.
18. Mwanga
Location: Lagos, Nigeria
Mwanga is a BPO company in Nigeria that specializes in debt recovery services. It aims to help African businesses recover outstanding loans from their customers through ethical means and innovative technology.
Leading lenders trust Mwanga in Africa to recover delinquent debts. It also offers business support and stresses the importance of performance-driven results.
Mwanga’s team of highly skilled customer service experts represents their clients’ businesses in handling customer engagement end-to-end.
You may read a further review of this BPO here.
19. Interra Networks
Location: Abuja, Nigeria
Interra Networks offers different call center services, software development, data entry, and business process outsourcing.
Through its call center services, Interra Networks aims to engage its clients and customers and meet their needs effectively. It provides high-quality support and aims to make every contact count.
Additionally, the company delivers business automation solutions to streamline operations and increase productivity.
You may read a further review of this BPO here.
20. Outsource Nigeria
Location: Lagos, Nigeria
Outsource Nigeria is a leading provider of outsourcing services in its region. It presents a wide range of services to enterprises across multiple industries.
Its offerings include the following:
- Recruitment Process Outsourcing
- Customer experience
- Workforce capacity development
- Sales excellence solutions
Overall, the firm strives to simplify and personalize interactions that build deep relationships between people and brands.
You may read a further review of this BPO here.
Future outlook of Nigeria’s BPO industry
Nigeria has a bright outlook for its BPO industry, with opportunities for growth and expansion.
Despite being in the relatively early stages compared to its competitors, the sector has shown potential, and efforts are being made to establish it as a significant player in the global market.
Here are key aspects that will be crucial in shaping Nigeria’s BPO industry future:
Technological advancements
The integration of advanced technologies such as artificial intelligence, machine learning, and robotic process automation is expected to become more prevalent.
This will enhance the efficiency and capabilities of BPO services, making them more competitive on a global scale.
Diversification of services
The BPO industry in Nigeria is likely to witness a diversification of services offered.
Beyond traditional outsourcing functions, there will be a focus on providing specialized and niche services to cater to the specific needs of different industries.
Skill development and talent enhancement
A concerted effort towards skill development and talent enhancement is anticipated.
BPO companies in Nigeria are likely to invest in training programs and partnerships with educational institutions. These will ensure a skilled workforce capable of handling complex tasks and emerging technologies.
Global competitiveness
The industry’s focus on maintaining global competitiveness is expected to intensify.
BPO companies in Nigeria will likely emphasize quality service delivery, adherence to international standards, and continuous innovation to stay competitive in the global outsourcing market.
Government support and regulation
Continued government support, in terms of favorable policies and incentives, will contribute to the growth of the BPO sector.
Clear regulatory frameworks and a conducive business environment will attract foreign investment and foster industry expansion.
Rise of small and medium-sized enterprises (SMEs)
The BPO landscape in Nigeria may see the emergence of more SMEs offering specialized outsourcing services. These smaller entities could contribute to industry innovation and cater to niche markets, thereby adding dynamism to the sector.
Focus on cybersecurity and data privacy
With the increasing importance of data in outsourcing relationships, there will be a heightened emphasis on cybersecurity and data privacy.
BPO companies in Nigeria are expected to invest in robust security measures to ensure the confidentiality and integrity of client information.
Job creation and economic impact
The BPO industry is poised to continue contributing significantly to job creation and economic development in Nigeria. As the sector expands, it will provide employment opportunities and contribute to the overall growth of the country’s economy.
The future of Nigeria’s BPO industry is marked by adaptability, innovation, and a commitment to delivering high-quality services.
As the country positions itself as a competitive player in the global outsourcing arena, the BPO sector is expected to be a key driver of economic growth and technological advancement.
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