table and computer
table and computer

Sharon Melamed – Matchmaking in Outsourcing

In this episode, Derek is joined by Sharon Melamed, an outsourcing expert who has worked in the outsourcing industry for more than 20 years.  She runs a company called Matchboard which is effectively a matchmaking service of outsourcing.

 

Summary

  • Sharon has been in the outsourcing industry for more than 20 years and has lived and worked in Australia, US, Japan, Europe, and Israel.
  • She graduated from University with a degree in Foreign Languages.  
  • She started her career as a Japanese speaking call center agent.
  • Sharon shared her early days in managing sales processes such as telesales and telesupport.
  • The major hurdle for small businesses is the fear of the unknown according to Sharon.
  • Sharon also shares some advice for SME on considering outsourcing.

 

Key Points

  • Matchboard is a matching platform where a company can tell it needs for outsourcing, and a matching algorithm will find a short list of perfect match outsources to help with that particular business need.
  • The entity created by the Philippines has been great at evolving the concept of outsourcing.
  • Growth is an opportunity.

 

Resources

Transcript

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