manikin puzzle
manikin puzzle

Ben Juson – Providing Tailor Fit Solutions to Everyone

In this episode, Derek is joined once again by Ben Juson, the Managing Director of Aptus Global Solutions.  Join us as Derek deep dives and talks about what Aptus does and their value as a company.



  • Ben Juson is the Managing Director of Aptus Global Solutions and has been in the industry for more than 16 years.
  • He describes Aptus in just one word which is a tailor.
  • They design solutions based on what the client needs.
  • They provide service that is not seen in a typical call center office settings.
  • Ben mentioned that they do different models based on what is favorable to the client for the pricing.
  • Ben also started at A78 solutions, founded the company back in March 2016 and then merged to Aptus.


Key Points

  • Anything that can be done in front of a computer can be outsourced.
  • Aptus company size is about 70 FTEs.
  • There’s a lot of people are actually afraid of AI just because of the unknown.





Expand transcript

Suggested podcasts from OA

January 24, 2018

In this episode, Derek is once again joined by Romulo Reyes of Elite Global Sourcing, specifically a gaming BPO. Derek…

September 14, 2018

This is a fascinating episode with guest, Dr. Korok Ray, a renowned economist that has served as a senior economist…

October 12, 2018

Second time guest, Butch Valenzuela rejoined Derek and shared more insights or recipes for a successful BPO.  Butch is co-founder and…

August 7, 2018

What would be the impact of advancing Artificial Intelligence (AI) and process automation on business and people? Will outsourcing help…

James D. has submitted "3 free quotes"

Start Now

days ago.