Fred Chua – Call Centers: Then and Now

Derek is joined by Fred Chua, the founder, CEO and director of Magellan Solutions.  Join Derek as he deep dives into Fred’s experience in focusing on the SME market.



  • Fred started off as a call center agent back in 2001.
  • Their call centers are primarily focused on managing SMEs.
  • They are currently a 600 seat call center operation, the majority of their business are US based companies, while the smaller portion is Europe and Australia.
  • Fred shares that people before did have a negative perception of call centers saying that it’s a dead end job where there’s really no progress at all.
  • Fred share his insights in the BPO industry of today as opposed to yesteryear.


Key Points:

  • Magellan Solutions is a Filipino owned call center that has been established since 2004.
  • Call centers is the only industry that has 15-20% year on year growth potential.




Expand transcript

Suggested podcasts from OA

September 15, 2017

  Today, Derek will go over the introduction to the Outsource Activation Consultation Program. He will discuss certain aspects such…

September 29, 2017

Just a quick note I want to tell you the incredible value that the Outsource Activation Consultation Program has for…

November 22, 2017

In this podcast, Derek is joined by Angie Alesco, a BPO worker who shared her story of grit, energy, and…

September 13, 2017

    Derek is joined by Cliff Perez and they will give us a glimpse into the life of the…