meeting room
meeting room

Tom Grealy – Outsourcing Differences between SME and Big Enterprises

Second time guest, Tom Grealy shares deeper insights in big enterprise and SME outsourcing, with host Derek Gallimore.

Tom Grealy is an outsourcing expert. He has worked extensively across regions in Indonesia, Malaysia, Singapore, the USA and has served clients from   Australia, India, Thailand, Hongkong and South Africa. Half of the engagements are for work related to the Philippines. To know more about Tom Grealy, you may visit Episode no. 173.



  • Tom highlights the difference between big corporations and SMEs in terms of organizational structure, resources and management capabilities.
  • The complexity of a big corporation is usually around internal stakeholder management and management alignment.
  • SMEs are more nimble and can make decisions a lot more faster, but they are not in the same position of big corporations, which can act with the higher level of surety and certainty because they can easily bring in expertise.
  • The hybrid model of outsourcing, which is co-sourcing, seat sharing model where a BPO offers office facility, IT, payroll, and basic HR, while the business owner directs the work and oversee day to day performance may encourage SMEs to offshore to the Philippines, where it is becoming popular with Australian and US companies.
  • There are 1.35 million people in the Philippines who are working in the BPO industry. The competency of these BPO people and the lower cost of operation makes the Philippines a pretty good choice for SMEs.


Key Points

  • The hybrid model of outsourcing will work well for most SMEs who wants to supervise day to day performance of offshore operations.
  • Outsourcing maybe a successful strategy for SMEs to be operating within the framework of operational excellence.
  • Every business is unique, and for every business model, there can be a matching outsourcing model that can help the business grow.




Expand transcript

Suggested podcasts from OA

September 4, 2017

Derek is joined again by Carmen Reyes, an architect by profession. She will briefly discuss about PEZA and the differences…

May 15, 2019

Today we are joined by Anthony Kuhn again of 247CSR.  We deep dive into 247 CSR and what they do…

September 29, 2017

Just a quick note I want to tell you the incredible value that the Outsource Activation Consultation Program has for…

October 30, 2017

In this episode, Derek is joined by Cliff Perez and they will talk about the amazing talent and skills available…