• 4,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Roles » Web account manager job description

Web account manager job description

Job description template: Web account manager 

Company overview

[Company Name] is a forward-thinking and customer-centric company at the forefront of the [industry/niche] sector. With a passion for innovation and a commitment to excellence, we strive to deliver cutting-edge solutions that exceed our clients’ expectations. 

As a web account manager, you will join a dynamic team dedicated to building strong client relationships and driving business growth through strategic account management.

About the role

Position: Web account manager

Location: [City, State]

Type: [Full-Time/Part-Time/Contract]

Reports to: [Supervisor/Manager/Team Lead]

Key responsibilities

These are the key responsibilities of a web account manager: 

  • Client relationship management – Foster strong, collaborative relationships with clients, serving as their trusted advisor and primary point of contact for all web-related matters.
  • Account strategy development – Develop and implement tailored account plans aligned with client objectives, ensuring the delivery of customized solutions that drive value and achieve mutual success.
  • Cross-functional collaboration – Collaborate closely with internal teams, including design, development, and marketing, to coordinate project delivery, address client needs, and drive continuous improvement.
  • Performance monitoring and analysis – Monitor website performance metrics, conduct data analysis, and provide strategic recommendations to optimize client websites for maximum effectiveness and impact.
  • Upselling and cross-selling – Identify opportunities to upsell additional services or products to existing clients and cross-sell complementary solutions to enhance their online presence and achieve business goals.
  • Issue resolution and escalation – Proactively identify and address client concerns and issues, escalating as necessary to ensure prompt resolution and maintain client satisfaction.
  • Contract management – Manage contract renewals, negotiate terms, and ensure timely invoicing and payment processing to support ongoing client relationships.
  • Market research and insights – Stay abreast of industry trends, market developments, and competitor activities, providing clients with strategic insights and recommendations to maintain a competitive edge.
  • Reporting and performance reviews – Prepare regular reports on account status, activities, and performance, conducting periodic reviews with clients to assess progress and identify areas for improvement.
  • Customer success and retention – Proactively engage with clients to ensure their ongoing satisfaction, anticipate their needs, and drive customer success to foster long-term loyalty and retention.

Qualifications and skills

Applicants to the web account manager position must possess the following: 

  • Minimum of [X] years of experience in account management or client-facing roles, preferably in the web services or digital marketing industry
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels
  • Proven track record of meeting or exceeding sales targets and KPIs in a fast-paced, deadline-driven environment
  • Exceptional organizational and time management abilities, with a keen attention to detail and the ability to manage multiple priorities simultaneously
  • Analytical mindset with proficiency in data analysis and interpretation, leveraging insights to drive strategic decision-making and client success
  • Knowledge of web technologies, digital marketing strategies, and content management systems is highly desirable
  • Ability to thrive in a collaborative team environment, working effectively with cross-functional teams to achieve shared goals and objectives

Educational requirements

Bachelor’s degree in business administration, marketing, communications, or a related field is required for this role.

Working conditions

This is a full-time position based at our [location] office. Occasional travel may be required for client meetings, conferences, or industry events.

Remote work or a hybrid setup may be negotiated. 

How to apply

Interested candidates should submit their resume and a cover letter highlighting their relevant experience and qualifications to [contact email or link].

Please include “Web Account Manager Application – [Your Name]” in the subject line of your email.

Benefits of joining [Company Name]

Here are the benefits of joining our company: 

  • Competitive salary commensurate with experience, with performance-based bonuses and incentives
  • Full range of benefits, including retirement savings plans, health, dental, and vision insurance
  • Opportunities for professional development and career growth through ongoing training and mentorship programs
  • Vibrant and collaborative work environment with a focus on work-life balance and employee well-being
  • Company-sponsored social events, team-building activities, and volunteer opportunities to give back to the community

Application deadline

The deadline for applications is [insert deadline date]. Late applications may not be considered.

Web account manager interview questions

Here is a set of sample interview questions that your recruitment team can use to evaluate applicants for the web account manager position. 

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
4,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 4,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 4,000 firms
  • Simple
  • Transparent
Banner Image