Glossary

The most comprehensive list of business process outsourcing related terms and definition.

Onshore Outsourcing

Definition

Onshore outsourcing definition

Onshore outsourcing, also known as domestic outsourcing, is the practice of outsourcing business functions to a company in the same country where the business operates.

Benefits of onshore outsourcing include: smaller travel expenses, similar timezones, similar cultural expectations, and, on occassion, easier legal compliance. The cost of staffing is not as competitive as with offshore outsourcing, but some experts argue that when taking all things into consideration, onshore outsourcing is just as competitive an option for business owners. Issues that can arise due to a mismatch in expectations can be more easily resolved because of lower travel costs and similar timezones, for example.

Onshore outsourcing advantage

Most outsourcing companies establish a local office in the country they are servicing. Whilst most of the operations will be done offshore, the accounts executive team are usually based onshore to keep good working relationship with the client. A lot of businesses have built their outsourced team with a mix of onshore and offshore talents.

Outsource Accelerator specializes in helping small & medium sized enterprizes (SMEs), with 2-500 employees, typically based in the high-cost English-speaking world. We are the experts in transforming these businesses with outsourcing.

Onshore outsourcing advantage

Onshore outsourcing advantage

Outsourcing FAQ

What is Fully Managed Outsourcing?

What is fully managed outsourcing?

Fully Managed Outsourcing is one of the many services offered online by various outsourcing companies. It is a kind of laser-focused management that takes over the business process and tracking of the organization’s KPI metrics, training and development of employees, and quality assurance for the client. When routine tasks and jobs are outsourced, the company will have more time to focus on the more essential aspects of the business.

Fully managed service

Working with a fully managed outsourcing can be beneficial to any specific organization. Despite working offshore, Business Process Outsourcing (BPO) companies can still provide a fully managed service to their clients. They ensure the best operational structure, competitive pricing structure, proven processes, and guaranteed results with their operational overseers. They can build a team and hierarchy; they do well-prepared implementation and alignment; and are also aligned to their high-quality mission, objectives, and culture. This kind of partnership promises a deliverable-based solution that can hit KPIs, targets, and metrics. Lastly, they can ensure continuous improvement as you go along with your business.

Outsource Accelerator provides you access to the best outsourcing companies in the Philippines, where you can save up to 70% on staffing cost. We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with fully managed outsourcing.

Offshore outsourcing definition

Offshore outsourcing definition

Offshore outsourcing is the process of getting jobs done from a far-off country. Companies prefer accessing other countries who have more resources for people with specialized skills. One popular example of offshore outsourcing is customer service through call center companies. These BPO companies offer quality customer service at a much cheaper rate than hiring locally.

Companies turn to offshore outsourcing for cheaper wages and better quality work. Just like nearshore outsourcing, companies prefer having minor tasks outsourced so that the in-house team could focus on the vital functions of the business. Offshore outsourcing also promotes a good challenge for companies to produce highly competent remote employees to cater to companies overseas. One perk of offshore outsourcing for businesses is that they do not need to think about the overhead expenses for the benefits of additional in-house employees. Overall, the company could benefit from higher profits and lower human resources costs.

Offshore outsourcing Philippines

Outsource Accelerator provides you the best customer service outsourcing companies in the Philippines, where you can save up-to 70% on staffing cost. We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Nearshore outsourcing definition

Nearshore outsourcing definition

Nearshore outsourcing is a smart way of hiring people from a third party source of skilled workers for a short or long term project. The contracted workers are from nations near the hiring company. Companies could save a lot from outsourcing than hiring an in-house team. Most employers would typically hire workers from overseas where rates could be lower. However, time is a huge concern. The need for hiring workers with similar culture and language has birthed to nearshore outsourcing.

Some companies get third-party outsourcing partners because skilled workers are abundant for that job in an overseas country. Benefits of nearshore outsourcing include cost savings while compensating for the shortage of in-house staff. In turn, this process helps improve the efficiency of a company. Even if workers come from a different country, the spoken language will be similar. It is also ideal for a company to outsource back-office tasks for lower wages while in-house staff focuses on the more critical roles and functions in the company.

Philippines and nearshore outsourcing

To reap the maximum benefits nearshore outsourcing, one must take due diligence in looking for the best partner that can attune to your business’ requirements. The success rate of nearshore outsourcing significantly increases with collaborative efforts between you and your outsourcing provider, streamline processes, open communication, and common goal setting.

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with nearshore outsourcing.

What is Business Process Outsourcing (BPO)?

What is business process outsourcing?

Business Process Outsourcing (BPO) is the engagement of services from a third-party provider. BPO uses various technology-enabled services to hasten the delivery of services. The business activities could be back-office such as, but not limited to, payroll, accounting, human resources, or front office jobs like customer service, sales, and marketing, etc.. In the case of content providers, these business activities could mean hiring writers, remote editors, or virtual assistants.

BPO speeds up processes and enhances efficiency. Companies that outsource some of their business activities use their time on core services and competencies. With this shift on focus, companies improve their current processes that may result in improved customer satisfaction. BPO helps companies divert their resources to more critical business strategies. Often, companies find it impractical to hire a full-time position inhouse because of the cost associated with doing so.

Business process outsourcing services

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, business process outsourcing.

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